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- Tasks: Lead the transition to a new office and manage front-of-house operations.
- Company: Join EG Group, a global leader in convenience retail.
- Benefits: Enjoy a company car, performance bonuses, and career development opportunities.
- Why this job: Be at the forefront of an exciting office move and make a real impact.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and sustainability initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This range is provided by EG Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Role: Front of House & Facilities Manager
Contract: Full-Time / Permanent
Company: EG Group
This role involves travel to and from Blackburn and Bolton
About the Role:
EG Group are moving into a brand-new, state-of-the-art office, and we’re looking for a Front of House & Facilities Manager to lead the transition and keep everything running smoothly from day one.
In this unique role, you’ll get involved well before we open the doors. Working alongside our contractors and leadership team, you’ll guide us through the CAT A/B/C build phases, advise on operational readiness, and make sure that every FM element, from cleaning and security to compliance and maintenance, is in place and ready to go. Following the relocation, the role will transition into business-as-usual (BAU) management, with responsibility for the ongoing delivery, monitoring, and continuous improvement of all facilities and front-of-house services.
What you’ll be doing:
- Manage all facilities and front-of-house operations during relocation and post-move.
- Oversee front-of-house operations, including reception, visitor management, and meeting room coordination, ensuring a professional and efficient experience for staff, clients, and visitors.
- Act as liaison between contractors, designers, and internal stakeholders during design, fit out, and commissioning of the new premises.
- Procure and manage FM service providers, including cleaning, security, maintenance, waste, and catering services.
- Develop operational procedures, workflows, and service level agreements (SLAs).
- Coordinate commissioning and testing of building systems (HVAC, electrical, fire safety, lifts, security).
- Oversee day-to-day operations of the building, including maintenance, security, cleaning, and health & safety compliance.
- Conduct regular inspections, audits, and risk assessments.
- Monitor budgets, control costs, and identify efficiency improvements.
- Lead sustainability initiatives and drive continuous improvement in FM services.
Relocation & Move-In:
- Liaise with contractors and stakeholders; oversee fit-out, commissioning, and office moves.
- Manage FM service providers and ensure systems, procedures, and staff training are in place.
BAU Facilities Management:
- Oversee building operations, maintenance, security, cleaning, and compliance.
- Manage suppliers, budgets, audits, and drive efficiency and sustainability improvements.
BAU Front-of-House:
- Manage reception, visitor services, and meeting rooms.
- Supervise staff, maintain high standards, and support events and internal logistics.
This list is not exhaustive and may be added to or amended from time to time.
What we’re looking for:
- Proven experience in facilities and/or front-of-house management.
- Knowledge of building systems, maintenance, and HSE regulations.
- Exceptional leadership, organisation, and customer service skills.
- Proactive, adaptable, and committed to high standards.
- Bonus: IOSH, NEBOSH, or FM qualifications.
Why Join EG Group:
- Company Car / Mileage expensed – For the transition period, ending when the relocation is complete
- Performance Based Bonus Scheme
- Access to Apprenticeships and accredited qualifications
- Career development and progression opportunities within a global organization.
- ASDA Discount Card – 15% off all ASDA stores
- Free Secure Car Parking
- Dress Down Fridays
- Prayer and Ablution Facilities
- Work Anniversary Rewards
- Free Eye Test
DBS note: The successful applicant will be subject to a DBS check which will be funded by EG Group.
Note on location and posting: Preston, Portman? (Locations listed in the job posting appear for reference and may be updated; the role is primarily based in the new office).
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Quality Assurance and Project Management
Industries: Retail, Facilities Services, and Wholesale Petroleum and Petroleum Products
EG Group is a leading global convenience retailer with a presence across multiple countries and sectors. This description reflects the role as listed by EG Group and is not an endorsement of any specific location or additional details beyond what is described here.
Please note – the successful applicant will be subject to a DBS check which will be funded by EG Group.
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Front of House & Facilities Manager employer: Eg Group
Contact Detail:
Eg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and front-of-house sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your personality shine through!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to managing facilities and front-of-house operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front of House & Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House & Facilities Manager role. Highlight your relevant experience in facilities management and customer service, and don’t forget to mention any qualifications like IOSH or NEBOSH if you have them!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and how you can contribute to the smooth transition into the new office.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed operations or projects in the past. We want to see your organisational prowess and how you handle multiple tasks efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at EG Group!
How to prepare for a job interview at Eg Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in facilities management and front-of-house operations. Brush up on your knowledge of building systems, maintenance protocols, and HSE regulations. This will not only show your expertise but also demonstrate your commitment to high standards.
✨Showcase Your Leadership Skills
As a Front of House & Facilities Manager, leadership is key. Prepare examples of how you've successfully led teams or projects in the past. Be ready to discuss your approach to managing staff, ensuring compliance, and driving efficiency improvements.
✨Be Proactive and Adaptable
This role requires someone who can think on their feet. During the interview, share instances where you’ve had to adapt quickly to changes or challenges. Highlight your proactive nature and how it has helped you in previous roles, especially during transitions or relocations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s vision for the new office, the challenges they foresee during the transition, or how they measure success in facilities management. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
