At a Glance
- Tasks: Manage daily freight movements and provide insights for an exceptional logistics experience.
- Company: efm Logistics, the largest 4PL provider in Australia & NZ.
- Benefits: Competitive salary, bonus scheme, ongoing training, and modern office environment.
- Other info: Empowering culture with opportunities for professional growth and community involvement.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Tertiary qualification or 2+ years in Customer Service with strong communication skills.
The predicted salary is between 68000 - 70000 £ per year.
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
As a Customer Service Specialist based out of our Ormeau office, you will be responsible for:
- Supporting and managing the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we're looking for:
- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication, and problem-solving skills
- Sound computer knowledge including experience with Microsoft Office Suite
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Why join efm Logistics?
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Competitive salary and bonus scheme
- Modern office space and technology
- Company functions and team building activities
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
Customer Service Specialist employer: efm
efm is an attractive employer due to its commitment to employee development and a supportive work culture. With competitive salaries and bonus schemes, the company fosters a dynamic environment where employees can thrive. The focus on innovation and teamwork further enhances the overall employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at efm. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like efm before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to efm:Your cover letter is your chance to shine! Tell us why you want to work at efm specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at efm!
How to prepare for a job interview at efm
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
