Part-Time Administrator in London

We are seeking a detail-oriented and proactive ATA Carnet Administrator to join our global freight forwarding team, in a part-time role working 3 days per week. This role is responsible for the end-to-end management of ATA Carnets, ensuring the smooth and compliant temporary export and re-importation of goods for exhibitions, events, and other international movements.

The successful candidate will liaise with clients, customs authorities, and internal stakeholders to coordinate documentation, track Carnet usage, and manage renewals and returns. A strong background in customer services and administration is essential alongside clear organisational skills.

Great opportunity for someone who is looking to begin their career in Logistics, particularly within the music, sport, theatrical, and event industry. Full on-the-job training and guidance is provided; no previous experience is required.

• Work with colleagues and clients to produce documentation required to import/export goods around the world (ATA Carnets - full training to be provided).
• Work as part of a team to manage and complete work in an organised and efficient way, overseen by the carnet team leader.
• Use Excel, Outlook, and internal software to complete tasks; an Excel course is provided, and full training on our internal systems.
• Maintain accurate document logs and return documents as required.
• Communicate with clients and customers in a helpful and positive manner to advise and support them in any queries they may have, with the support of the team leader.
• Provide proactive updates to the operational team on the status of documentation.
• Manage and order stationery when necessary.
• Assist in the continual development of internal processes.
• Participate in additional training.
• General administration tasks.

Successful candidates should have/be:

• Car owner/driver with a clean driving licence preferred, as the office location is not based near public transport.
• Previous administrative experience would be beneficial but not critical.
• Able to work in a team and individually as needed.
• Office-based Monday, Tuesday & Wednesdays 9-5.30pm, within an open plan environment.
• Able to use initiative and work to tight deadlines.
• Extremely organised and excellent attention to detail.
• Familiar with using Excel – due to the nature of the information received, in order to produce carnets. Additional training will be provided.
• Confident working with numbers and figures.
• Excellent communication skills and telephone manner.

Job Perks:

• Casual dress.
• Kitchen with refreshments, snacks & fresh fruit.
• Annual flu vaccinations.
• On-site gym.
• Eye testing & spectacle contribution.
• Free on-site parking.

Benefits:

• Private medical insurance.
• Company pension scheme.
• Cycle to work scheme.
• EAP (Employee Assistance Programme).
• Life assurance scheme.

Schedule: Monday, Tuesday & Wednesdays in person (TW20 8RZ).