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- Tasks: Join our team to onboard clients and ensure their success with our Regtech solutions.
- Company: eflow Global is a top provider of innovative Regtech cloud solutions for investment firms.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and mentorship.
- Why this job: Be part of a collaborative culture that values attitude and transferable skills over specific experience.
- Qualifications: Customer-focused individuals with strong communication and organisational skills are encouraged to apply.
- Other info: No prior Regtech or FinTech experience needed; we value your potential and passion!
The predicted salary is between 36000 - 60000 £ per year.
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.
We are seeking a highly motivated and detail-oriented Senior Service Delivery Specialist with at least 5 years of relevant experience to join our dynamic team at eflow Global. The Senior Service Delivery Specialist role has a balance between technical and customer-facing responsibilities and will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
- Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem.
- Client Communication and Support: Serving as the primary point of contact for clients during the onboarding process. Maintaining regular communication with clients to provide updates, gather feedback, and address any concerns or questions they may have.
- Project Ownership from Initiation to Completion: Taking complete ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed to agreed project timelines and quality standards.
- Data Issues Resolutions: Reviewing the client’s provided data using internal software to identify anomalies and missing information. Working with the client to resolve data issues that may block the client's onboarding.
- Team and Interdepartmental Collaboration: Working effectively as part of the onboarding team, contributing to team goals and objectives. Actively participating in weekly internal calls to provide updates on client onboarding progress and discuss any challenges or blockers.
- UAT Handover: Completing the UAT Handover with the client, delivering training calls and covering key information required to use their system.
- Issue Investigation & Resolution: Raising any issues with client data to ensure that our requirements are met. Conducting basic reviews of the product and raising any product enhancements to the relevant teams internally.
Career Progression
- Senior Service Delivery Specialist (Current Role): Focus on mastering the onboarding process for clients and providing exceptional client support.
- Lead Service Delivery Specialist: Provide mentorship and support to junior specialists, assist in training new team members, and serve as an immediate escalation point for complex issues.
- Service Delivery Manager: Take on a leadership role in overseeing a team of specialists across different regions. Lead major projects, drive strategic initiatives, and implement process improvements to enhance service delivery.
Qualifications and Skills:
- Customer-centric with a commitment to providing exceptional service to clients.
- Excellent verbal and written communication skills to effectively interact and build relationships with clients and internal stakeholders.
- Self-motivated with the ability to take ownership of projects from initiation to completion.
- Strong organisational skills to manage multiple projects simultaneously.
- Excellent time management and prioritisation skills to meet project deadlines.
- High attention to detail to ensure accuracy and completeness of documentation.
- Flexibility to adapt to changing priorities and requirements in a fast-paced environment.
- Strong analytical and problem-solving skills to identify and address issues proactively.
- Collaborative mindset with the ability to work effectively as part of a team.
- Education level flexible - Bachelor’s degree, A-level or appropriate vocational experience considered.
Solutions Delivery Consultant employer: eflow Global
Contact Detail:
eflow Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Delivery Consultant
✨Tip Number 1
Familiarise yourself with the onboarding process in a SaaS environment. Understanding how client onboarding works will help you demonstrate your ability to manage multiple projects and ensure timely delivery, which is crucial for this role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the primary point of contact for clients, being able to convey information clearly and effectively will set you apart. Practice active listening to better understand client needs and concerns.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples where you've identified issues and implemented solutions, especially in a project management context. This will highlight your analytical skills and proactive approach.
✨Tip Number 4
Network with professionals in the Regtech or FinTech sectors. Even if you don't have direct experience, connecting with industry insiders can provide insights into the role and may lead to valuable referrals or recommendations.
We think you need these skills to ace Solutions Delivery Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client onboarding and project management. Use specific examples that demonstrate your ability to manage multiple projects and communicate effectively with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to eflow Global. Emphasise your customer-centric approach and how your skills align with the responsibilities of the Solutions Delivery Consultant role.
Highlight Transferable Skills: Even if you lack direct experience in Regtech or FinTech, focus on transferable skills such as problem-solving, attention to detail, and teamwork. Provide examples from previous roles where you've successfully applied these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at eflow Global
✨Show Your Customer-Centric Attitude
Make sure to highlight your commitment to exceptional client service during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns perfectly with what eflow Global values.
✨Demonstrate Project Ownership
Be prepared to discuss your experience managing projects from start to finish. Use concrete examples to illustrate how you took ownership of onboarding processes or similar projects, ensuring all tasks were completed on time and to a high standard.
✨Emphasise Your Communication Skills
Since the role involves regular communication with clients, it's crucial to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and concisely, and consider preparing a few questions to ask the interviewer that demonstrate your interest in effective communication.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss instances where you've identified and resolved issues proactively. This could involve data anomalies or project challenges. Show how your analytical skills helped you navigate these situations and contributed to successful outcomes.
