Job Purpose
Reporting to the Head of Ticketing, the role of Ticketing Executive is to provide a customer focused Ticketing service within a fast paced and busy environment. Ensuring a friendly, helpful and knowledgeable service for both home and away games and across QPR suite of products.
NB – this role requires being able to work evenings/weekends and Bank Holidays as the Club schedule allows
Role Accountabilities & Key Duties:
- Serve customers in a welcoming and efficient manner in order to maximise income for the Club and deliver a first-class customer experience.
- Deal with Ticketing enquiries in person, via telephone & email.
- Booking tickets for home & away fixtures, setting up games, working close with Marketing & Supporter Services teams.
- General office duties including updating the Ticketing database, special promotions including Group Sales and liaising with internal and external stakeholders.
- Balancing cash, cheques and credit cards at the end of the day.
- Responsible for cross selling Club related products across ticketing customer base.
- Responsible for outbound sales calls to promote Club/Sponsor related products.
- Be part of a passionate team dedicated to delivering memorable experiences for our fans.
- Work in a fast-paced, dynamic environment where no two days are the same.
- Adhere to all company regulations regarding policies, procedures, health, safety and security.
- All other duties that may arise from time to time and fall within the scope of this position.
About The Candidate
Person Specification:
- A personable and pleasant personality is required in dealing with the public.
- This position requires a person with excellent telephone manner and first class customer service skills.
- Ability to sell tickets on the telephone and at counter sales.
- An ability to work under high levels of pressure with heavy demands for tickets that may have to be processed in a very short time scale.
- There is the need for a high level of numeracy to help in reconciling sales and cash.
- Computerised ticketing system requires basic level of computer literacy and keyboard skills.
Experience
- Previous experience in a customer service role is desired
- Previous experience of working in Ticketing is necessary
Skills
- Excellent customer services skills
- Excellent telephone manner
- Good interpersonal skills and communication skills
- Good IT skills
- Ability to work under pressure
About The Club
As a small and tight knit team Queens Park Rangers Football Club recognises the need for all staff to work in a multi disciplinary manner to encourage personal development and build team spirit to enable the Club to achieve its objectives.
This job description is intended as a guide to the main responsibilities and is not intended to restrict any individual in the performance of other duties as required by the Company
