At a Glance
- Tasks: Support matchday operations and ensure a safe, enjoyable experience for all attendees.
- Company: Join Newport County AFC and be part of an exciting football environment.
- Benefits: Flexible shifts, training opportunities, and a vibrant team atmosphere.
- Other info: Perfect for those passionate about sports and customer service.
- Why this job: Experience the thrill of live sports while making a difference for fans.
- Qualifications: Strong communication skills and a friendly, professional attitude required.
The predicted salary is between 20000 - 25000 € per year.
The Role
Matchday Support Officers will play an important role in assisting the delivery of safe, efficient and professional matchday operations at Rodney Parade. This is a varied, hands-on role supporting the wider operational needs of the Club across all areas of a matchday or event environment. Duties may vary depending on operational requirements and could include supporter assistance, stadium preparation, accreditation checks, hospitality support, wayfinding, logistics, queue management and general event support. Shifts will include evenings, weekends and all home matchdays.
Key Responsibilities
- Support the delivery of safe, efficient and professional matchday operations across Rodney Parade.
- Assist with operational requirements as directed by supervisors and senior staff throughout matchdays and events.
- Support stadium readiness, setup and general operational activity before, during and after fixtures.
- Assist with supporter flow, queue management and access around the stadium where required.
- Provide general event support across concourses, hospitality areas, entrances and other operational zones.
- Help maintain clear walkways, access routes and safe working areas throughout the venue.
- Report operational issues, incidents or maintenance concerns promptly to supervisors.
Supporter & Visitor Assistance
- Provide a welcoming, friendly and professional presence for supporters, guests and visitors.
- Assist with general enquiries including seating, directions, accessibility and stadium information.
- Support a positive and inclusive experience for all attendees on matchdays and events.
Communication & Teamwork
- Work closely with operational staff, stewards, security, hospitality and supporter services teams.
- Follow matchday instructions and operational procedures issued by senior staff.
- Communicate clearly and professionally in busy or fast-moving situations.
- Assist with any additional reasonable operational duties required on matchdays or events.
Standards & Compliance
- Follow all stadium safety, safeguarding and operational procedures.
- Attend required briefings and training sessions.
- Represent the Club in a professional, respectful and approachable manner at all times.
- Support the Club’s commitment to safety, service standards and supporter welfare.
About The Candidate
Essential Criteria
- Strong communication and interpersonal skills.
- Friendly, approachable and professional attitude.
- Ability to stay calm and effective in busy environments.
- Reliable, punctual and able to work flexible matchday hours.
- Comfortable working outdoors and on your feet for extended periods.
- Commitment to excellent customer service and supporter care.
Desirable Criteria
- Previous experience in customer service, events, stewarding or hospitality.
- Experience in a sports or stadium environment.
- Knowledge of football matchday operations.
- First aid or safety-related qualifications.
- Understanding of accessibility and supporter welfare needs.
About The Club
What We Offer
- Experience working within a professional football club environment.
- Flexible casual matchday shifts.
- Opportunity to be part of delivering live matchday atmosphere at Rodney Parade.
- Training and development in fan experience and stadium operations.
- A supportive and team-driven working environment.
Safeguarding & Equality
Newport County AFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The Club is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Matchday Support Officer in Newport employer: EFL
Newport County AFC offers a dynamic and engaging work environment for Matchday Support Officers, where you can be part of the excitement at Rodney Parade. With flexible matchday shifts, opportunities for training in fan experience, and a strong commitment to teamwork and inclusivity, this role provides a unique chance to contribute to the vibrant atmosphere of live football while ensuring a safe and enjoyable experience for all supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Support Officer in Newport
✨Tip Number 1
Get to know the matchday operations at Rodney Parade! Familiarise yourself with the stadium layout and the roles involved. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Network like a pro! Connect with current or former Matchday Support Officers on social media or at events. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with supporters and team members, being able to communicate clearly and professionally is key. Try role-playing different scenarios with friends to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the matchday experience at Rodney Parade.
We think you need these skills to ace Matchday Support Officer in Newport
Some tips for your application 🫡
Show Your Passion for Matchdays:When you're writing your application, let us know why you love matchdays! Share any experiences you've had at events or games that highlight your enthusiasm for creating a great atmosphere.
Highlight Your People Skills:We want to see your friendly and approachable side! Make sure to mention any customer service experience or situations where you've helped others, as this is key for supporting our fans and visitors.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you'd fit into our team on matchdays.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get you in the running for this exciting role at Rodney Parade.
How to prepare for a job interview at EFL
✨Know the Matchday Operations
Familiarise yourself with the specific matchday operations at Rodney Parade. Understand the key responsibilities of a Matchday Support Officer, such as supporter assistance and queue management. This knowledge will help you demonstrate your enthusiasm and readiness to contribute effectively.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in busy environments or resolved customer queries. This will show that you can handle the fast-paced nature of matchdays.
✨Emphasise Teamwork Experience
Highlight any previous experience working in teams, especially in customer service or event settings. Be ready to discuss how you’ve collaborated with others to achieve common goals, as teamwork is crucial for ensuring smooth matchday operations.
✨Demonstrate Your Commitment to Customer Service
Prepare to share instances where you went above and beyond for customers or guests. This could be in hospitality, events, or any service role. Showing your dedication to excellent customer service will resonate well with the Club's values and expectations.
