At a Glance
- Tasks: Deliver exceptional customer service and assist with food and beverage during matchdays and events.
- Company: Join Newport County AFC, a passionate football club with a vibrant hospitality team.
- Benefits: Flexible working hours, gain experience in sports hospitality, and be part of an exciting environment.
- Other info: Opportunity for growth in a supportive team dedicated to equality and inclusion.
- Why this job: Be at the heart of matchday excitement and create memorable experiences for fans and guests.
- Qualifications: Strong communication skills, friendly attitude, and ability to thrive in fast-paced settings.
The predicted salary is between 10 - 12 € per hour.
The Hospitality Assistant will play a key role in delivering a welcoming, professional and enjoyable experience across the Club’s hospitality areas on matchdays and other club events. The successful candidates will assist with food and beverage service, guest interaction and the smooth operation of hospitality lounges and events at Rodney Parade. This role requires individuals who are reliable, approachable and passionate about customer service. Shifts will primarily include evenings, weekends and matchdays on a sessional basis.
Key Responsibilities
- Provide a warm and welcoming experience to all guests and supporters
- Deliver high standards of customer service throughout hospitality areas
- Assist with food and beverage service within lounges, boxes and event spaces
- Respond professionally and efficiently to customer requests and queries
- Maintain a positive and professional attitude at all times
- Prepare hospitality areas before events and fixtures
- Clear and reset tables during and after service
- Support the smooth running of hospitality operations on matchdays and club events
- Assist supervisors and managers with operational duties as required
- Ensure hospitality areas remain clean, organised and presentable throughout service
- Follow all Club health & safety, safeguarding and food hygiene procedures
- Attend required training sessions and staff briefings
- Adhere to Club policies and standards of conduct
- Work collaboratively with colleagues across hospitality and stadium operations
About The Candidate
Essential Criteria
- Excellent customer service and communication skills
- Friendly, professional and approachable manner
- Ability to work in a fast-paced environment
- Reliable and punctual with strong teamwork skills
- Flexible availability including evenings, weekends and matchdays
- Smart and professional presentation
Desirable Criteria
- Previous hospitality, catering or customer service experience
- Experience working within sport, events or stadium environments
- Food hygiene certification
- Bar or hospitality service experience
- Confidence working with members of the public in busy environments
About The Club
Newport County AFC is a proud and ambitious football club with a passionate supporter base and a growing hospitality and events operation at Rodney Parade. We are seeking enthusiastic, professional and customer-focused individuals to join our Hospitality Team as Hospitality Assistants for matchdays and club events throughout the season. This role offers an exciting opportunity to work within a fast-paced football environment, helping deliver an exceptional experience to supporters, sponsors, guests and corporate clients on matchdays and at special events.
What We Offer
- Opportunity to work within a professional football environment
- Flexible casual working opportunities
- Matchday and event experience at Rodney Parade
- Supportive team environment
- Opportunity to gain experience within sports hospitality and events
Safeguarding & Equality
Newport County A.F.C. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The Club is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Hospitality Assistant in Newport employer: EFL
Newport County AFC is an excellent employer for those seeking a dynamic role in hospitality within the vibrant atmosphere of a professional football club. With flexible working opportunities, a supportive team culture, and the chance to gain valuable experience in sports hospitality, employees can thrive while delivering exceptional service to passionate supporters and guests at Rodney Parade.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Newport
✨Tip Number 1
Get to know the club! Research Newport County AFC and its values. When you show genuine interest in the team and its culture during your interactions, it’ll make you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Network like a pro! Connect with current employees or past hospitality assistants on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially a referral!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of scenarios where you can showcase your friendly and professional manner. Role-play with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to highlight your passion for hospitality and sports directly to the team.
We think you need these skills to ace Hospitality Assistant in Newport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you went above and beyond to make someone's day better, especially in hospitality settings.
Be Approachable and Friendly:We want to know that you're a people person! Use a warm and friendly tone in your application. Highlight any previous roles where you interacted with guests or customers, as this will show us you’re the right fit for our team.
Highlight Relevant Experience:If you've worked in hospitality, catering, or any customer service role before, make sure to mention it! Even if it's not directly related, any experience in fast-paced environments can be a plus, so don’t hold back.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EFL
✨Know the Club Inside Out
Before your interview, take some time to research Newport County AFC. Familiarise yourself with their history, values, and recent achievements. This will not only show your enthusiasm for the role but also help you connect your answers to the club's mission during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a fantastic guest experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Demonstrate Team Spirit
The hospitality team thrives on collaboration, so highlight your teamwork skills. Share experiences where you worked effectively with others, especially in fast-paced environments. This will reassure the interviewers that you can contribute positively to their team dynamic.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly and professionally for the interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. A polished appearance can set you apart from other candidates.
