Supporter Services Activity Team Member in Middlesbrough

Here at Middlesbrough Football Club, we are committed to delivering an outstanding matchday experience for supporters who visit the Riverside Stadium.

Our Supporter Services Team play a vital part in helping to create a warm, friendly environment.

The Activity Team Members welcome supporters, provide assistance and guidance, and deliver family-focused activities.

They work across key engagement areas, carrying out a range of activities and engaging with supporters.

They create a safe, positive, inclusive and enjoyable environment where our fans feel valued and connected to the Club.

Some of the key areas you may work in are

Generation Red Family Zone – A family-orientated matchday experience which is perfect for young families and children visiting for the first time, offering multiple activities and opportunities for supporters to get involved and feel part of the Club.

Fan Zone – An ideal spot to meet up before the match, combining socialising with friends and family with fun competitions and chances to win prizes.

Man Bar – Similar to the Fan Zone, however this area is open in the North Stand after every Saturday home fixture, a place where supporters can have refreshments and chat with their fellow supporters about the match, including competitions to win prizes.

Matchday Sensory Room – A supportive and inclusive space that helps supporters with SEND, and others who may not usually attend home matches, to access and enjoy the matchday experience.

Our dedicated team is on hand throughout the day to provide assistance and ensure families feel welcome, comfortable and supported.

Wherever you are working, the Supporter Services Team plays an important role in ensuring that every visit to the Riverside Stadium is a memorable experience!

Key Responsibilities

• Deliver a friendly, positive and inclusive welcome to supporters attending the Riverside Stadium.
• Proactively engage with supporters and contribute to an enjoyable matchday atmosphere.
• Support the delivery of activities and engagement opportunities across the Generation Red Family Zone and other designated areas.
• Provide practical help and guidance to supporters, helping their matchday experience run smoothly.
• Be approachable and responsive to the needs of children, young people, families and other supporters.
• Work collaboratively with colleagues across Supporter Services, stewarding and other matchday teams.
• Attend relevant matchday briefings, training and development sessions organised by Middlesbrough Football Club.
• Identify and promptly report any concerns, incidents or issues to the GRFZ Team Leader or appropriate member of staff, following Club procedures.
• Complete any reasonable additional duties within the scope of the role, including supporting other engagement areas when required.
• Follow all Club policies, procedures and guidance, including safeguarding and supporter welfare.
• About The Candidate

What’s in it for you?

• This is a fantastic opportunity to gain valuable experience working with children, young people and families in a unique football environment
• This role offers valuable practical experience engaging with children, young people and families in a supported environment.

It's an excellent opportunity for those studying or pursuing careers in education, childcare, youth work, coaching, community engagement or SEND support.

• Provides you with practical experience in communication, behaviour management, relationship building and inclusive engagement.
• There may be opportunities to develop new skills and take on additional responsibilities as part of your journey with Middlesbrough Football Club.
• Gain valuable experience in event delivery while developing your teamwork and customer service skills.
• Work in a fun, fast-paced and rewarding football environment.

Essential

• Strong communication and interpersonal skills, with the ability to communicate confidently with supporters.

An interest in creating positive experiences for people, particularly children, young people and families.

• Friendly, approachable and professional manner.
• Ability to work effectively as part of a team or independently and contribute positively in a busy matchday environment.
• Ability to remain calm, patient and helpful when dealing with questions, concerns or challenging situations.
• Committed to creating a welcoming, inclusive and positive environment where everyone feels valued and respected.
• Willingness to complete all required training and follow Club policies and procedures, including safeguarding and health and safety requirements.

Desirable

• Experience of working with children or young people in an activity, education, sport, community or customer-facing environment.

Experience of supporting events, activities, fan engagement or family-focused programmes.

• Experience of working within a football, sporting, leisure or community setting.
• Experience of volunteering work with children or young people
• Additional Information
• Availability to work matchdays as set out in the fixtures for the season this will involve weekends and evenings.
• You will be required to attend an initial induction and any relevant briefings and training.

Middlesbrough Football Club is committed to safeguarding and promoting the welfare of children and young people.

As part of our safer recruitment process, this role is subject to a satisfactory Enhanced DBS check which would be carried out by the club if you are successful.

About The Club

Please note that this post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974).

Successful applicants will be required to undertake an Enhanced Disclosure & Barring Service (DBS) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975.

MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

MFC is also committed to the safeguarding of vulnerable groups.