At a Glance
- Tasks: Deliver top-notch customer service and assist with retail operations at the Riverside Stadium.
- Company: Join the passionate team at Middlesbrough Football Club.
- Benefits: Flexible part-time hours, dynamic work environment, and a chance to be part of matchday excitement.
- Other info: Opportunity for growth and development within a supportive club culture.
- Why this job: Be part of a vibrant team and connect with fellow supporters while gaining valuable retail experience.
- Qualifications: Experience in retail or customer service, excellent communication skills, and a team player attitude.
The predicted salary is between 10 - 12 € per hour.
An exciting opportunity has arisen to join our enthusiastic and dedicated Retail team at Middlesbrough Football Club as a part time Sales Assistant. Based at the Riverside Stadium in Middlesbrough, the role will involve offering excellent customer service and after-sales care to our supporters in the Club shop.
- Delivering exceptional customer service and after-sales support to supporters and customers.
- Operating shirt printing machinery and preparing personalised orders.
- Assisting customers with purchases, product enquiries, and general retail queries.
- Processing transactions accurately at the till and handling payments.
- Supporting stock control processes, including receiving and checking deliveries.
- Tagging, replenishing, and displaying merchandise to maintain high retail standards.
- Assisting with online orders and customer enquiries within the E-Commerce department.
- Cashing up and balancing tills at the end of shifts.
- Contributing to a positive, professional, and team-focused working environment.
About The Candidate
- Has experience in retail, customer service, or e-commerce environments.
- Demonstrates excellent communication and customer service skills.
- Is organised, reliable, and able to work effectively under pressure.
- Is professional when dealing with a variety of customers.
- Works well as part of a team and is willing to support colleagues when needed.
- Is flexible and able to respond to the changing needs of the business, sometimes at short notice.
- Holds a full driving licence, as travel between Club sites may occasionally be required.
This is a part-time position working 20 hours per week. Due to the nature of the business, working hours will vary across Thursdays, Fridays, and Saturdays, with hours required to cover home fixtures on evenings and weekends where necessary. Flexibility is essential, particularly during busy matchday periods and Club events.
MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. MFC is also committed to the safeguarding of vulnerable groups.
Retail Sales Assistant - Part Time in Middlesbrough employer: EFL
Middlesbrough Football Club offers a vibrant and inclusive work environment at the iconic Riverside Stadium, where you can be part of a passionate team dedicated to delivering exceptional customer service to our supporters. As a part-time Retail Sales Assistant, you'll enjoy flexible working hours, opportunities for personal growth within the retail sector, and the chance to contribute to the club's community spirit during matchdays and events.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Part Time in Middlesbrough
✨Tip Number 1
Get to know the club! Familiarise yourself with Middlesbrough Football Club's history, values, and current events. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Retail Sales Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at club events. They can provide insider tips and might even put in a good word for you when applying through our website.
✨Tip Number 4
Be flexible and ready to adapt! The retail environment can be unpredictable, especially during matchdays. Show that you're willing to go the extra mile and adjust your schedule to meet the club's needs.
We think you need these skills to ace Retail Sales Assistant - Part Time in Middlesbrough
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely enjoy helping customers and creating a positive shopping experience!
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Professional Yet Approachable:While we want to see your professional side, it’s also important to come across as friendly and approachable in your application. Use a conversational tone that reflects the team-focused environment we cherish at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with MFC.
How to prepare for a job interview at EFL
✨Know Your Stuff
Before the interview, make sure you’re familiar with Middlesbrough Football Club and its values. Brush up on their merchandise and any recent news about the club. This shows your enthusiasm and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond for a customer, as this role heavily relies on delivering top-notch service.
✨Be Ready for Practical Questions
Since the role involves operating shirt printing machinery and handling transactions, expect questions about how you would manage these tasks. Familiarise yourself with basic retail processes and think through how you’d handle common scenarios.
✨Demonstrate Team Spirit
This position requires working closely with others, so be prepared to discuss how you’ve collaborated in a team before. Share stories that highlight your flexibility and willingness to support colleagues, especially during busy periods.
