Receptionist in Middlesbrough

Job Board

Companies

EFL

Receptionist

Receptionist in Middlesbrough

Middlesbrough Full-Time No working from home possible

Apply Now

Working as part of Middlesbrough Football Club Foundation’s Administration and Finance Team, the role will provide efficient and professional support across a range of functions. This includes meeting and greeting visitors, managing bookings and enquiries, supporting recruitment and HR processes, coordinating travel and events, and ensuring the smooth running of day-to-day office operations.

The role is central to maintaining effective systems and communication, enabling colleagues across the Foundation to deliver high-quality programmes in line with our mission.

At the Foundation we are committed to living and embedding our core values – quality, inspire, teamwork, inclusion, and honesty and integrity – in how we deliver our activity and how we support our staff, partners, and participants.

Front of House – Welcome and assist visitors

Monitor reception and public areas to ensure they remain tidy, presentable, and welcoming.

Handle telephone enquiries, bookings, and payments.

Manage booking systems using online platforms and Excel.

Monitor shared inboxes and respond to enquiries promptly.

Support recruitment processes, including processing applications and coordinating candidate interviews.

Process internal requests for complimentary matchday tickets and other experiences.

Arrange travel and accommodation for employees.

Maintain and update the events calendar.

Distribute and monitor employee kit.

Manage office supplies and stock levels.

Carry out other ad hoc duties as required.

Ensure compliance with data protection and health & safety standards, undertaking training as necessary.

Promote inclusive practices, adapting resources to ensure equal opportunities for all.

The role has an element of flexibility, we are open to applications for candidates who are looking to work either 3 or 4 days per week - salary would be adjusted accordingly. Working hours will be 9am to 4pm, hours will be discussed at interview stage.

About The Candidate

Essential	Desirable
Experience	Previous customer service and administrative work, ideally in a busy office or customer-facing environment Liaising with customers by telephone, email, and in person	Charity sector or similar environment Managing booking systems Handling payments, including by telephone Strong interpersonal skills with the ability to build positive relationships with visitors, customers, and colleagues.
Qualifications	Strong written communication skills (e.g. GCSE English or equivalent experience)	IT-related qualifications (e.g. ECDL, Microsoft Office certifications)
Specific Skills and Knowledge	Excellent verbal and written communication Confident IT skills, including Microsoft Outlook, Word, and Excel Good time management and organisation Ability to work under pressure and meet deadlines Ability to work independently and as part of a team	Advanced Excel skills (e.g. formulas, pivot tables, reporting)
Additional Requirements	Eligibility to work in the UK Successful completion of a basic DBS check (arranged by the Foundation)	Full UK driving licence with access to own transport (including business insurance)

Application Process

Please find below details of the application process and further information to assist you in its completion.

Closing Date

Friday 11^th September 2026 at 12.00pm.

Interview

Week beginning 21^st September 2025.

Shortlisted candidates will be invited for an interview. Due to high application volumes, we regret that we cannot provide feedback to those who are not shortlisted.

For an informal discussion about the role, please contact: Enquiries Team, 01642 757674, [email protected]

Closing Date

Friday 11^th September 2026 at 12.00pm.

Interview

Week beginning 21^st September 2025.

Shortlisted candidates will be invited for an interview. Due to high application volumes, we regret that we cannot provide feedback to those who are not shortlisted.

For an informal discussion about the role, please contact: Enquiries Team, 01642 757674, [email protected]

Assessment

Applications are assessed against the ‘essential’ and ‘desirable’ criteria for the role, as set out on the person specification. Please ensure, therefore, that your application fully reflects how you meet these criteria. Middlesbrough Football Club Foundation welcomes applications from all sections of the community. We welcome applications from disabled candidates. We are also seeking to diversify our workforce, particularly by gender and ethnicity.

About The Club

Equality, Diversity and Inclusion

Middlesbrough Football Club Foundation is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Alongside Middlesbrough Football Club, we are committed to equality, diversity and inclusion as highlighted by our RiversideBySide initiative. The Foundation is a place where inclusion is a core value and where everyone can be themselves in an environment where they feel safe and included, including being a Disability Confident Leader.

Safeguarding

Middlesbrough Football Club Foundation and Middlesbrough Football Club are fully committed to the safeguarding and welfare of children, young people, young players, and Adults at Risk.

Promoting safeguarding and welfare of participants and staff is everyone’s responsibility and staff and volunteers are expected to share this commitment.

As part of the Foundation’s commitment to safeguarding, any successful applicant, who will be working in regulated activity, will be required to undergo a DBS (Disclosure Barring Service) check or an enhanced DBS check. The successful applicant will not be able to start working for the Foundation until the DBS check has been completed.

The Foundation will also seek the successful candidate's consent for obtaining two written references and to ask for documentary proof of qualifications and right to work in the UK. Any offer of employment will be conditional on these being satisfactory.

Once in post, all new staff will receive a comprehensive safeguarding induction from our Designated Safeguarding Officer, as well as ongoing safeguarding training