The Ticket Office & Retail Assistant will be the focus for the day-to-day face of the Ticket Office and Club Superstore and will be responsible for supporting the Ticket Office & Retail Manager in all ticketing and retail strategies. Ideally this person will be an experienced, proactive, enthusiastic and determined individual who will perform a key role within the business. The role is primarily a customer facing role, including some administrative cover on reception when necessary.
Roles and responsibilities
- Leading by example within the Club’s front-facing sales counter and call centre by visibly delivering a first-class level of customer service to supporters purchasing tickets & retail merchandise
- Liaising with other clubs to determine ticket allocations when necessary
- Ensure all ticketing & retail activity, inclusive of customer service and matchday delivery, is conducted in line with the Club’s brand strategy and values where the supporter remains at the heart of each and every activity
- Provide cover within administration departments when necessary, including reception
- Confidently handle all day-to-day retail transactions, including refund and exchanges
- Shop floor maintenance ensuring all areas are neat and topped up on a daily basis
- Fulfilling online orders and daily shipping
- Shirt customisation
- Stock management
- Manage supporter queries and customer service issues in a fair, timely and professional manner
- Escalate any issues that require immediate attention to their line manager
About The Candidate
Desirable Criteria
- At least 2 years of experience in a role within a fast-paced sports, events or retail environment
- Managing or supervising people with a strong team and work ethic
- Experience of working with a range of ticketing software including Ticketmaster and retail software such as Shopify
Personal Attributes
- Excellent communicator
- Self-motivated and ready to work as part of a dynamic team
- Ability to work under pressure and to tight deadlines
- Possess IT skills (Word, Excel, PowerPoint, sales databases)
- Self-motivated
- Proactive, real “can do” attitude
- Strong team player with a collaborative working style
- Strong interpersonal, organisational and planning skills
- Flexible with working hours and days with a willingness to work outside normal working hours when required
About The Club
Leyton Orient is committed to safeguarding and promoting the welfare of children and adults at risk. We are committed to safer recruitment throughout the company. This role is subject to a DBS check. The Club is committed to ensuring everyone is respected, celebrated and empowered for who they are and welcomes applications from all suitably qualified persons regardless of protected characteristics. We are dedicated to ensuring our Club is inclusive and have equitable processes.
Ticket Office & Retail Assistant in London employer: EFL
Cardiff City Football Club is an exceptional employer that fosters a dynamic and inclusive work environment, dedicated to the long-term development of its staff and players alike. With a strong emphasis on professional growth, employees benefit from access to cutting-edge analysis tools and a collaborative culture that encourages innovation and excellence in performance analysis. Located in the vibrant city of Cardiff, the club offers unique opportunities to engage with a passionate community and contribute to the success of a storied football institution.
