At a Glance
- Tasks: Deliver top-notch IT support and troubleshoot tech issues across all Club locations.
- Company: Join a dynamic football club with a passion for technology and teamwork.
- Benefits: Enjoy a permanent role with flexible hours, including match days and competitive pay.
- Other info: Opportunity to mentor an IT Apprentice and grow your career in a supportive team.
- Why this job: Be part of an exciting environment where your tech skills make a real difference.
- Qualifications: IT qualification or 2-3 years of support experience required.
The predicted salary is between 31500 - 38500 £ per year.
Department: Information Technology
Based at: Ewood Park stadium, Blackburn, BB2 4JF. Flexibility regarding location is required.
Reports to: Head of I.T.
Hours of work: 35 hours per week plus match days (rota basis) and any additional hours necessary for the performance of duties. This may include evening and weekend work.
Contractual Status: Permanent
1. Job Purpose: To be responsible for delivering high-quality IT support across all Club locations, ensuring that technology services remain secure, reliable and available to support business operations. To provide technical support for desktop systems, Microsoft 365, mobile devices, networking, printers, telephony and business applications whilst assisting with infrastructure projects and cybersecurity initiatives.
2. Duties and Responsibilities:
- To be committed to ensuring the safeguarding and welfare of all staff, customers and clients of the Club.
- Deliver professional 1st and 2nd Line support to all Club staff across multiple sites.
- Perform root cause analysis for recurring technical issues.
- Diagnose, troubleshoot and resolve hardware, software, networking and Microsoft 365 issues.
- Manage incidents, service requests and problems through the IT Service Desk ensuring SLA targets are met.
- Provide remote, telephone and face-to-face technical support.
- Escalate complex issues where appropriate whilst maintaining ownership until resolution.
- Configure, deploy and maintain: Windows 11 PC’s & Laptops, Apple MacBooks, Tablets, Mobile devices, Printers.
- Manage user onboarding and offboarding processes.
- Configure Microsoft Entra ID accounts, Microsoft 365 licensing and permissions.
- Configure Microsoft Intune enrolled devices.
- Maintain software deployment and updates.
- Support and administer: Microsoft Outlook, Teams, SharePoint, OneDrive, Exchange Online, Microsoft Entra ID, Microsoft Intune.
- Maintain the IT Asset Register: Record all hardware assets and software licences, carry out scheduled asset audits, maintain stock levels of IT equipment, ensure spare equipment is available for rapid deployment, ensure secure disposal of redundant equipment following Club procedures.
- Generate proposals when required or requested by the Head of IT.
- Assist the business in adopting Microsoft 365 services through user guidance, training and documentation.
- Produce and maintain technical documentation: Create user guides and knowledge base articles, update network diagrams, maintain configuration documentation, record standard operating procedures.
- Follow Cyber security best practices: Assist with vulnerability remediation, ensure endpoint protection remains operational, support cybersecurity awareness initiatives, ensure Principle of Least Privilege is maintained, identify and report potential security incidents, support device encryption and MFA implementation, ensure compliance with Club security policies.
- Provide out-of-hours and Matchday IT support as required.
- Support and mentor the IT Apprentice.
- Assist with the maintenance of: LAN & WAN infrastructure, Wireless networks, Switches, Firewalls, DHCP, DNS, VLANs, VPN connectivity, Structured cabling.
3. Skills Required:
- Excellent troubleshooting and diagnostic skills.
- Strong customer service skills.
- Excellent verbal and written communication.
- Ability to prioritise competing workloads.
- Strong organisational skills.
- Ability to work independently.
- Strong documentation skills.
- Good analytical and problem-solving abilities.
- Professional attitude under pressure.
- Ability to explain technical concepts to non-technical users.
- Excellent attention to detail.
- Full UK driving licence (travel between sites is required).
4. Knowledge Required:
- Experience with the following: Windows 11, Apple macOS, iOS and iPadOS, Android devices, Windows Server, Exchange Online, Active Directory, Group Policy, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Microsoft Teams, SharePoint Online, PC and laptop deployment, TCP/IP networking, DHCP, DNS, Wi-Fi troubleshooting, Hardware diagnostics & Printer troubleshooting, Helpdesk/service desk systems, Remote support tools, Asset management systems.
- Desirable knowledge: Aruba switching, VLAN configuration, Network monitoring tools, Meraki wireless, Fortinet firewalls, VMware, Veeam Backup, CrowdStrike Falcon, PowerShell scripting, SharePoint administration, Azure administration, ITIL processes, Cyber Essentials / ISO 27001 environments.
4. Qualifications Required:
- Required: Qualification in I.T. or 2/3 years support experience minimum.
- Desired: Qualification / experience in networking or Cyber Security.
DBS Check Required: Yes
IT Support Technician in Blackburn employer: EFL
Portsmouth FC is an exceptional employer, offering a dynamic and inclusive work environment at our state-of-the-art training ground in Portsmouth. We are dedicated to the professional growth of our staff, providing extensive development opportunities and fostering a culture of collaboration and innovation. Join us to be part of a passionate team that values strong relationships and is committed to nurturing talent both on and off the field.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Blackburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EFL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EFL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EFL!
✨Direct Apply to EFL
Let's not forget to apply directly through the EFL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Blackburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EFL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EFL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EFL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
