At a Glance
- Tasks: Manage retail operations, ticketing, and lead a dynamic team at Prenton Park.
- Company: Join Tranmere Rovers FC, a club committed to equality and diversity.
- Benefits: Enjoy a competitive salary, 35-hour work week, and matchday bonuses.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Be part of an exciting environment and make a real impact on matchdays.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 25890 - 25890 £ per year.
To manage all aspects of the retail business including Club Shop, Ecommerce, Reception and Ticket Office, including on matchdays. You will be required to lead and motivate the shop, reception and ticketing staff in a positive and friendly way, as well as managing the day-to-day shop and ticketing office activities.
Duties and responsibilities
- Shop Operations: Maintain stock levels through replenishments and stock requests. Manage stock loss through effective stock controls. Respond to customer queries and complaints; oversee the maintenance of the online shop; process and send out online and phone orders; input into retail promotions and events including season ticket launch; maintain the shop and ticketing back office systems to ensure accurate reports and stock levels and ticket scans; create visual merchandising displays for window and shop.
- Ticket Operations: Run all aspects of the Club’s ticketing requirements, not limited to matches; liaise with EFL on ticketing requirements; oversee #SWA2 campaign and ticketing distribution and transfers; complete accurate ticket returns for away fixtures; oversee the turnstile scanning equipment to ensure it is fully operational when required.
- Finance: Maintain detailed weekly and monthly sales and stock figures; monitor financial performance and make business recommendations based on findings; maintain and reconcile full daily banking figures; produce accurate reports on attendances, ticket sales and season ticket sales; hit both department and individual targets set by Line manager; adhere to financial process for income generating activities.
- Staff Management: Line management of the Retail Assistants; day to day management of Shop, Reception and Ticketing staff, ensuring their compliance with all TRFC policies and procedures; effectively manage all shop, reception and ticketing staff to ensure every area is adequately staffed, including on matchdays; to interview, recruit, appraise and discipline shop, reception and ticketing staff as required in line with HR procedures.
About The Candidate
About The Club
Equality and Diversity: Tranmere Rovers FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safer Recruitment: Tranmere Rovers FC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK.
Retail & Ticket Manager in Birkenhead employer: EFL
Portsmouth FC is an exceptional employer, offering a dynamic and inclusive work environment at our state-of-the-art training ground in Portsmouth. We are dedicated to the professional growth of our staff, providing extensive development opportunities and fostering a culture of collaboration and innovation. Join us to be part of a passionate team that values strong relationships and is committed to nurturing talent both on and off the field.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Ticket Manager in Birkenhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like EFL, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like EFL!
We think you need these skills to ace Retail & Ticket Manager in Birkenhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at EFL, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at EFL and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show EFL that you’re ready to jump in and contribute right away!
How to prepare for a job interview at EFL
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
