M&G Life is seeking a Senior Resource Planning Manager to lead strategic resource and capacity planning across our customer operations in the UK. You will combine forecasting, capacity modelling and leadership to build a high-performing planning team and influence senior stakeholders.
The role focuses on long-term planning across contact-centre, back-office and complaints operations, with responsibility for turning data into actionable insights and overseeing outsourced partner plans.
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Strategic Resource Planning Lead - Contact Center (Flexible) in Stirling employer: eFinancialCareers
As a leading global asset manager based in London, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our employees benefit from comprehensive professional development opportunities, competitive compensation packages, and the chance to work with cutting-edge AI tools that enhance their skills and productivity. Join us to be part of a team that not only drives success but also prioritises employee well-being and growth in a vibrant city.
