Quilter plc in Southampton is seeking a Customer Experience Analyst to turn customer and adviser evidence into clear insights and actionable recommendations. You will blend qualitative and quantitative data from Voice of Customer surveys, complaints, reviews and operational performance to explain what customers are experiencing and where to focus.
The role supports the development of Quilter's Voice of Customer approach across priority journeys, shapes survey frameworks, identifies data needs,
Customer Experience Insight Analyst - Hybrid (Southampton) employer: eFinancialCareers
As a leading global asset manager based in London, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our employees benefit from comprehensive professional development opportunities, competitive compensation packages, and the chance to work with cutting-edge AI tools that enhance their skills and productivity. Join us to be part of a team that not only drives success but also prioritises employee well-being and growth in a vibrant city.
