Senior Resource Planning Lead, Contact Center Operations

Senior Resource Planning Lead, Contact Center Operations

Full-Time On-site
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M&G Life, with a long heritage in savings and investments, is seeking a Senior Resource Planning Manager to lead strategic resource and capacity planning across its customer operations in the UK and beyond.

You will combine forecasting and modelling expertise with strong leadership to develop a high-performing planning team and influence senior stakeholders, ensuring optimal staffing and service outcomes.

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Senior Resource Planning Lead, Contact Center Operations employer: eFinancialCareers

As a leading global asset manager based in London, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our employees benefit from comprehensive professional development opportunities, competitive compensation packages, and the chance to work with cutting-edge AI tools that enhance their skills and productivity. Join us to be part of a team that not only drives success but also prioritises employee well-being and growth in a vibrant city.

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Contact Details:

eFinancialCareers Recruitment Team