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- Tasks: Join a dynamic team to solve customer issues and improve service efficiency.
- Company: Be part of a respected asset finance business that values growth and teamwork.
- Benefits: Enjoy a collaborative environment with opportunities for personal and professional development.
- Why this job: Make a real impact by enhancing customer experiences in a supportive culture.
- Qualifications: Must have customer service experience in asset finance or lending, with strong communication skills.
- Other info: This role is perfect for problem solvers who thrive in a team-oriented setting.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a growing and well respected asset finance business, is looking to add to its customer service team. The vacancy has arisen because the incumbent has been promoted into a different area of the business and they’re looking for someone who likes to problem solve, who can identify efficiencies and who enjoys working in a team and environment where they’re encouraged to make things better in any way they can.
Candidates must have customer service experience within the asset finance, or lending, industry. This client has a high bar; candidates must present and speak well and have dealt with business borrowing customers before.
Senior Customer Service Specialist - eFinancialCareers employer: eFinancialCareers
Contact Detail:
eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Specialist - eFinancialCareers
✨Tip Number 1
Familiarise yourself with the asset finance and lending industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your knowledge.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss specific situations where you identified efficiencies or improved processes.
✨Tip Number 3
Practice your communication skills, as this role requires you to present and speak well. Consider doing mock interviews with friends or using online platforms to refine your ability to articulate your thoughts clearly.
✨Tip Number 4
Network with professionals in the asset finance sector. Attend industry events or join relevant online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Senior Customer Service Specialist - eFinancialCareers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience specifically within the asset finance or lending industry. Use keywords from the job description to demonstrate that you meet their high standards.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving skills and your ability to identify efficiencies. Share specific examples of how you've improved processes in previous roles, as this aligns with what the company is looking for.
Showcase Communication Skills: Since the role requires strong communication, ensure your application reflects your ability to present and speak well. Consider including examples of past interactions with business borrowing customers to illustrate your experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. A polished application free of errors will demonstrate your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at eFinancialCareers
✨Showcase Your Problem-Solving Skills
Prepare examples from your previous roles where you successfully resolved customer issues. Highlight your ability to think critically and find efficient solutions, as this is crucial for the Senior Customer Service Specialist role.
✨Demonstrate Industry Knowledge
Familiarise yourself with the asset finance and lending industry. Be ready to discuss trends, challenges, and how your experience aligns with the company's needs. This will show that you're not just a candidate, but someone who understands the business.
✨Emphasise Teamwork and Collaboration
Since the role involves working in a team environment, be prepared to share experiences where you contributed to team success. Discuss how you encourage others and foster a positive atmosphere, which is essential for making improvements.
✨Practice Your Communication Skills
Given the high expectations for presentation and communication, practice articulating your thoughts clearly and confidently. Consider mock interviews or speaking exercises to ensure you can convey your ideas effectively during the actual interview.
