Head of HR - CIPD - Challenger Bank - Rothstein Recruitment

Head of HR - CIPD - Challenger Bank

Excellent opportunity opens for an experienced HR Professional to join a Challenger Bank in their newly created Head of HR position. You will be joining a close-knit, modern environment and taking ownership of the HR function, working closely with the C-Suite to create and deliver the people strategy as the bank continues to grow. As the new Head of HR, you will combine day-to-day leadership with hands-on delivery. The successful candidate will be CIPD qualified (level 5 or above).

Key responsibilities:

• Strategy, team and operating model:
  • Work closely with the COO to create and implement the People Strategy and DEI Strategy.
  • Own the People operating model, service SLAs and knowledge base; produce People MI and the Organisational Health Dashboard.
  • Lead and line manage the People team, allocating ownership of core areas and developing the team's capabilities.
• Policy, governance and compliance:
  • Maintain and update People policies, the Employee Handbook, Code of Conduct (together with Compliance), People Standard Operating Procedures and the Employee Relations toolkit for the People team.
  • Prepare committee and governance packs as required by the COO, support people-related governance under SMCR.
  • Own Health & Safety, DSE and risk assessment obligations and return-to-work processes.
• Employee relations:
  • Own ER case management with the support of the COO and General Counsel, applying the ER toolkit and ensuring consistent, well-documented outcomes in line with applicable laws and regulations.
• Organisation design and resourcing:
  • Support organisational structure, role architecture, JDs, headcount, the skills library and competency framework.
  • Own the recruitment process, sourcing strategy and EVP, manage onboarding, induction, manager guidance, probation and offboarding.
• Performance, talent and development:
  • Run goal setting, performance management, calibration, underperformance and PIP processes.
  • Own career pathways, succession planning, leadership and next generation development and coaching.
• Reward and benefits:
  • Oversee payroll input, background checks, screening and RTW checks.
  • Manage salary bands, pay structures, benchmarking, benefits, bonus and recognition processes.

Key Skills & Experience:

• CIPD qualified (Level 5 or above).
• Experience standing up or maturing an HR function.
• Experience operating at a People Manager level or equivalent (or performed a comparable generalist role).
• Extensive experience with HRIS platforms, including data reporting and analysis capabilities.
• Experience in overseeing employee benefit programs, including renewals and tax implications.
• Proven experience in managing external service providers.
• Ability to work confidentially at all times.
• Accuracy with good attention to detail.
• Excellent communication skills.
• Ability to manage differing priorities.