Data Operations Manager in Cardiff

About the Role:

Grade Level (for internal use):

11

With Intelligence, now part of S&P Global, is a leading provider of intelligence, data and insights for the global asset management industry. We help investment professionals make informed decisions through comprehensive data, market intelligence and research across the institutional investment landscape.

Responsibilities

• Lead, coach and develop Team Leaders and Researchers across the UK and the Philippines, creating a high-performing and collaborative culture.




• Take ownership of the operational delivery of the Wealth database, ensuring research output meets business priorities, coverage goals and agreed service levels.




• Manage resource planning, workload allocation and capacity across multiple teams to maximise productivity and efficiency.




• Monitor team performance through KPIs and operational metrics, identifying trends and implementing improvements where required.




• Work closely with Product, Technology, Sales and Editorial teams to align research priorities with customer and business needs.




• Drive continuous improvement initiatives to enhance research workflows, operational efficiency and database coverage.




• Support the development and implementation of new research methodologies, tools and processes to improve scalability and consistency.




• Provide regular reporting and operational updates to senior stakeholders on team performance, delivery against objectives and key business initiatives.




• Foster a culture of coaching, accountability and continuous learning, supporting career development across the team.




• Ensure effective communication and collaboration between geographically distributed teams, promoting knowledge sharing and consistent ways of working.

Requirements

• Proven experience managing operational research or data teams within a business intelligence, financial data or information services environment.




• Strong understanding of the asset management industry, with knowledge of family offices or institutional investors being highly desirable.




• Demonstrable experience leading managers or Team Leaders and developing high-performing teams across multiple locations.




• Excellent organisational and operational management skills, with experience balancing competing priorities and delivering against business objectives.




• Strong analytical and problem-solving abilities, with experience using performance metrics to drive operational improvements.




• Excellent communication and stakeholder management skills, with the ability to build effective relationships across departments and influence decision-making.




• Experience managing remote or international teams is highly desirable.




• A proactive, adaptable and collaborative leadership style with a passion for developing people and improving operational performance.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-an