At a Glance
- Tasks: Lead customer engagements and design innovative ITSM solutions using Jira Service Management.
- Company: Join Eficode, a leading tech company driving innovation in software development.
- Benefits: Enjoy flexible remote work, professional development budget, and 25 days annual leave.
- Other info: Remote-first role with opportunities for career growth and regular team socials.
- Why this job: Make a real impact on organisations' IT service management and collaborate with global experts.
- Qualifications: 5 years experience with Jira Service Management and strong problem-solving skills required.
The predicted salary is between 72000 - 88000 £ per year.
Introduction to Eficode
We’re building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably.
Now, we’re looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through Jira Service Management. Working with customers across the UK and internationally, you'll play a key role in designing innovative solutions, improving service delivery and helping organisations get the most from their Atlassian investments.
Role purpose
Are you passionate about helping organisations transform their IT Service Management capabilities? Do you enjoy combining technical expertise with strategic thinking to solve complex customer challenges? We're looking for an ITSM Solution Consultant to join our UK team and play a key role in helping customers get the most out of Jira Service Management and their wider ITSM practices.
In this role, you'll act as a trusted advisor to customers, guiding them through their ITSM transformation journeys, from understanding their current challenges and identifying opportunities for improvement to designing, implementing and optimising solutions. You'll work with a diverse range of UK and international customers, collaborating closely with our global team of Atlassian and ITSM specialists.
Role responsibilities
- Leading customer engagements across the Jira Service Management lifecycle, from discovery and solution design through to implementation and continuous improvement.
- Assessing customers' existing ITSM tools, processes and maturity, identifying opportunities to improve service delivery.
- Designing and configuring solutions, including incident management, change enablement, asset and configuration management, and event management.
- Translating business requirements into practical solutions, identifying operational risks and supporting implementation planning, testing and documentation.
- Providing ongoing technical guidance, training and support while collaborating with colleagues across Eficode's global teams.
Role requirements
We're looking for someone who combines technical expertise with a customer-focused mindset and a passion for solving complex challenges:
- At least 5 years' experience with Jira Service Management or a comparable ITSM platform, such as Freshservice or Zendesk.
- At least 3 years' experience in core ITSM practices, including incident management, change enablement, and asset and configuration management.
- ITIL 4 Foundation certification, alongside strong problem-solving, communication and stakeholder management skills.
- A collaborative, proactive approach and the confidence to advise customers, challenge assumptions and deliver meaningful results.
Desired skills and qualifications:
It would be an added bonus if you have:
- Atlassian ACP-420 certification or an advanced ITIL 4 Managing Professional qualification.
- Experience with other Atlassian products, such as Jira, Confluence, Bitbucket or Trello, and ecosystem tools such as Lansweeper.
- Knowledge of SaaS technologies and integrations, including SAML SSO.
What’s in it for you?
- A collaborative, international environment, working with colleagues across multiple countries and functions.
- Plenty of opportunity to learn, develop and grow your career as Eficode continues to evolve.
- Annual training budget to support your professional development.
- Flexible and remote working to support a healthy work-life balance.
- 25 days’ annual leave plus public holidays, with the option to purchase additional days.
- Private healthcare, pension and enhanced parental leave.
- Regular team socials, industry events and learning opportunities.
This will be a remote-first position, however will require visits to our Southampton office at least once a month.
If this sounds like the right opportunity for you, we’d love to hear from you - apply today!
ITSM Solution Consultant in Hedge End employer: Eficode
Eficode is an exceptional employer that fosters a vibrant learning culture and encourages impactful work at the forefront of AI and DevOps. Located in Southampton, employees benefit from a supportive community, ample professional growth opportunities, and a commitment to diversity and inclusion, making it an ideal place for those looking to innovate and collaborate with industry leaders. With competitive compensation and a focus on work-life balance, Eficode is dedicated to empowering its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Solution Consultant in Hedge End
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eficode values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eficode might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eficode!
✨Direct Apply to Eficode
Let's not forget to apply directly through the Eficode website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Solution Consultant in Hedge End
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eficode.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eficode. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eficode
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
