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- Tasks: Provide technical support and installations for cutting-edge digital printing technology.
- Company: Join EFI, the global leader in digital imaging and print management solutions.
- Benefits: Competitive salary, car allowance, health benefits, and professional development opportunities.
- Why this job: Be part of an innovative team making a real impact in the printing industry.
- Qualifications: 3+ years in field engineering with strong customer service skills required.
- Other info: Dynamic role with extensive travel and excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Remote, covering either Buckinghamshire/Oxfordshire area (North London, Home Counties, South Midlands).
Travel: Extensive travel required within the region (average 20% overnight stays).
Right to work in the UK required - no visa sponsorship available.
About EFI: Electronics For Imaging (EFI) is the global leader in digital imaging and print management solutions for commercial and industrial printing. We’re passionate about innovation, quality, and customer success — and we’re looking for people who share that drive.
Main Duties and Responsibilities:
- Provide end-to-end technical support for EFI customers in your assigned region.
- Perform onsite installations, system maintenance, troubleshooting, and repairs.
- Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
- Deliver end-user operator training and ensure customers are confident in product use.
- Collaborate with our global R&D and technical teams, providing feedback on field performance and customer experience.
- Maintain EFI standards and act as a professional ambassador for the brand at all times.
Job Requirements:
- Ability and willingness to travel extensively within the region, often at short notice (approx. 20% overnight stays).
- Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
- Minimum 3 years’ experience in a field engineering role servicing complex electro-mechanical equipment.
- Strong customer management and communication skills, with a commitment to excellent service delivery.
- Solid understanding of inkjet printing technology, RIP and colour theory, and materials/chemicals used in digital printing.
- Confident using and troubleshooting Microsoft Windows and Linux operating systems.
- Self-motivated and able to independently manage a large service territory, including EFI assets (parts, tools, information).
- Demonstrated mechanical aptitude, including use of precision alignment tools and tolerances of 0.001”.
- Fluent English required (written and spoken).
What We Offer:
- Competitive salary and car allowance.
- Good benefit package including PMI, enhanced pension and family leave, Salary Sacrifice schemes and more.
- Opportunity to work with industry-leading digital printing technology.
- Supportive, collaborative environment within a global organisation.
- Ongoing training and professional development.
Field Service Engineer in London employer: EFI
Contact Detail:
EFI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to field service engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience with complex electro-mechanical equipment.
✨Tip Number 3
Show off your technical skills! When you get the chance, demonstrate your knowledge of inkjet printing technology and troubleshooting techniques during interviews. We want to see how you can apply your expertise to real-world problems, so be ready to share examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical qualifications and relevant experience, especially in servicing complex electro-mechanical equipment. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with EFI and how your background aligns with our mission. Don’t forget to mention your customer management skills and any experience with inkjet printing technology.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EFI
✨Know Your Tech
Make sure you brush up on your knowledge of inkjet printing technology and the specifics of EFI's products. Being able to discuss technical details confidently will show that you're not just familiar with the basics, but that you understand the intricacies of the equipment you'll be working with.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your commitment to excellent service delivery.
✨Prepare for Travel Questions
Given the extensive travel required, be ready to discuss your flexibility and willingness to travel at short notice. You might want to share any previous experiences where you had to adapt quickly to travel demands, as this will demonstrate your readiness for the role.
✨Practice Problem-Solving Scenarios
Expect to face some technical problem-solving questions during the interview. Prepare by thinking through common issues you’ve encountered in field service roles and how you resolved them. This will showcase your mechanical aptitude and troubleshooting skills, which are crucial for the position.
