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- Tasks: Support and train customers on EFI's industrial inkjet printers while troubleshooting issues.
- Company: Join EFI, a leader in innovative printing solutions with a global team dedicated to success.
- Benefits: Enjoy remote work flexibility, travel opportunities, and hands-on experience in cutting-edge technology.
- Why this job: Be part of a dynamic team that transforms the print industry and enhances customer satisfaction.
- Qualifications: Requires a technical degree or equivalent experience in mechanical and electronic technology.
- Other info: Expect up to 75% travel and occasional weekend work to meet customer needs.
The predicted salary is between 36000 - 60000 £ per year.
EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in the UK (Yorkshire area) with a focus on our packaging printing solutions. All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. Our 1300+ worldwide team members prove our commitment to you every day by developing breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalised documents.
What you will do:
- Provide on-site and telephone support, training, and repair service for Inkjet customers.
- Include installation support, on-site repair, and key operator training (maintenance and equipment operations training).
- Provide on-site setup and installation of all EFI industrial inkjet Nozomi printers.
- Work with the customer regarding pre-installation requirements and assist in unloading all components for the print system.
- Un-crate the controller, print heads, remote cabinets, and all UV components, checking electrical power and compressed air while working with a Certified Electrician.
- Provide initial and ongoing formal customer operator and printer maintenance training.
- Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems.
- Provide detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit.
- Travel up to 75% of the work week, with occasional weekend work to meet customer needs.
- Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance.
- Participate in after-hours support activities on a rotating basis.
This role might be a good fit if you:
- Have a minimum 2-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
- Have a minimum of 2 years in field engineering positions servicing complex electro-mechanical devices.
- Possess customer management skills and a strong commitment to customer satisfaction.
- Can demonstrate the ability to independently manage a large service territory.
- Can troubleshoot electrical and mechanical problems to the component level.
- Have the ability to provide telephone technical support and effectively communicate with Product Service Engineers.
- Possess a working knowledge of RIPS and colour theory; Microsoft Windows and Linux operating systems knowledge preferred.
- Have a working knowledge of materials and chemicals used in the printing industry.
- Possess in-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses.
- Knowledge of high and low voltage wiring, capability of identifying and qualifying single-phase as well as three-phase power requirements.
- Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001”.
Visa sponsorship is NOT available.
Field Services Engineer (South Yorkshire) employer: EFI
Contact Detail:
EFI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer (South Yorkshire)
✨Tip Number 1
Familiarise yourself with EFI's Nozomi printers and their specific features. Understanding the technology behind these machines will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Field Service Engineers in the printing industry. They can provide valuable insights into the role and may even refer you to opportunities within EFI, increasing your chances of landing the job.
✨Tip Number 3
Prepare for technical questions by brushing up on your knowledge of electro-mechanical systems and troubleshooting techniques. Being able to discuss your problem-solving process confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your customer management skills during the interview. Be ready to share examples of how you've successfully handled customer interactions in the past, as this role heavily relies on maintaining strong relationships with clients.
We think you need these skills to ace Field Services Engineer (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Services Engineer position. Familiarise yourself with EFI's Nozomi Business Unit and their packaging printing solutions to tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in field engineering, particularly with electro-mechanical devices. Emphasise any customer management skills and technical knowledge that align with the job description, such as troubleshooting abilities and familiarity with printing technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the print industry and your commitment to customer satisfaction. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves technical support and training.
How to prepare for a job interview at EFI
✨Showcase Your Technical Skills
Make sure to highlight your technical background, especially your experience with electro-mechanical devices. Be prepared to discuss specific examples of troubleshooting and repairs you've performed in the past.
✨Demonstrate Customer Management Abilities
Since this role involves significant customer interaction, be ready to share experiences where you successfully managed customer relationships. Emphasise your commitment to customer satisfaction and how you've handled challenging situations.
✨Prepare for Practical Scenarios
Expect to be asked about real-world scenarios related to printer installation and maintenance. Brush up on your knowledge of the printing industry, including materials and chemicals, as well as any relevant software like RIPS.
✨Discuss Your Travel Flexibility
Given that the role requires up to 75% travel, be clear about your availability and willingness to travel. Share any previous experiences where you managed a large service territory effectively.
