Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and train customers on EFI's industrial inkjet printers while troubleshooting issues.
- Company: Join EFI, a leader in innovative printing solutions with a global team dedicated to success.
- Benefits: Enjoy remote work options, travel opportunities, and hands-on experience in cutting-edge technology.
- Why this job: Be part of a dynamic team that transforms the print industry and enhances customer satisfaction.
- Qualifications: Requires a technical degree and 2 years of experience in field engineering or related roles.
- Other info: Travel up to 75% of the week; visa sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in the UK (Yorkshire area) with a focus on our packaging printing solutions. All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success.
What you will do:
- Provide on-site and telephone support, training, and repair service for Inkjet customers.
- Provide on-site setup and installation of all EFI industrial inkjet Nozomi printers.
- Un-crate the controller, print heads, remote cabinets, and all UV components, checking electrical power and compressed air while working with a Certified Electrician.
- Provide initial and ongoing formal customer operator and printer maintenance training.
- Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems.
- Provide detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit.
- Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance.
- Participate in after-hours support activities on a rotating basis.
This role might be a good fit if you:
- Have a minimum 2-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
- Have a minimum of 2 years in field engineering positions servicing complex electro-mechanical devices.
- Possess customer management skills and a strong commitment to customer satisfaction.
- Can demonstrate the ability to independently manage a large service territory.
- Can troubleshoot electrical and mechanical problems to the component level.
- Have the ability to provide telephone technical support and effectively communicate with Product Service Engineers.
- Possess a working knowledge of RIPS, color theory, Microsoft Windows, and Linux operating systems.
- Have a working knowledge of materials and chemicals used in the printing industry.
- Possess in-depth knowledge of personal computers, industrial inkjet printers, and printing applications.
- Knowledge of high and low voltage wiring and capability of identifying single-phase as well as three-phase power requirements.
- Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001”.
Visa sponsorship is NOT available.
Field Services Engineer employer: EFI
Contact Detail:
EFI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with EFI's Nozomi printers and their specific features. Understanding the technology and how it integrates into packaging solutions will give you an edge during interviews, as you'll be able to speak knowledgeably about the products you'll be working with.
✨Tip Number 2
Network with professionals in the printing industry, especially those who have experience with field service roles. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your troubleshooting skills in detail. Be ready to share specific examples of complex electrical or mechanical problems you've solved in previous roles, as this will demonstrate your capability to handle the challenges of the Field Services Engineer position.
✨Tip Number 4
Highlight your customer management skills during conversations. Since this role involves significant customer interaction, showcasing your ability to maintain strong relationships and ensure customer satisfaction will make you a more attractive candidate.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Service Engineer position at EFI. Tailor your application to highlight relevant experience in servicing complex electro-mechanical devices.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical degree or equivalent experience, as well as any previous roles in field engineering. Be specific about your experience with inkjet printers and customer management skills.
Showcase Technical Skills: Detail your knowledge of electrical and mechanical troubleshooting, as well as familiarity with Microsoft Windows and Linux operating systems. Mention any experience with RIPS and color theory, as these are advantageous for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the job description. Use specific examples to demonstrate your commitment to customer satisfaction and your ability to manage a large service territory effectively.
How to prepare for a job interview at EFI
✨Showcase Your Technical Skills
Make sure to highlight your technical background, especially your experience with electro-mechanical devices. Be prepared to discuss specific examples of troubleshooting and repairs you've performed in the past.
✨Demonstrate Customer Management Abilities
Since this role involves significant customer interaction, be ready to share experiences where you successfully managed customer relationships. Emphasise your commitment to customer satisfaction and how you've handled challenging situations.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on your knowledge of industrial inkjet printers and be ready to explain how you would approach common issues or installations.
✨Research EFI and Its Products
Familiarise yourself with EFI's Nozomi printers and their applications in the packaging industry. Understanding the company's products will not only show your interest but also help you answer questions more effectively.
