At a Glance
- Tasks: Provide on-site support and training for cutting-edge inkjet printing solutions.
- Company: Join EFI, a leader in innovative printing technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Dynamic role with potential for growth and development in a supportive team environment.
- Why this job: Make a real impact in the printing industry while travelling and solving technical challenges.
- Qualifications: Technical degree or equivalent experience in mechanical and electronic technology required.
The predicted salary is between 31500 - 38500 £ per year.
EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in the UK (Yorkshire area) with a focus on our packaging printing solutions.
In this role, you will provide on-site and telephone support, training, and repair service for Inkjet customers. This includes:
- Installation support, on-site repair, and key operator training (maintenance and equipment operations training).
- On-site setup and installation of all EFI industrial inkjet Nozomi printers, including working with the customer regarding pre-installation requirements.
- Un-crating the controller, print heads, remote cabinets, and all UV components, checking electrical power and compressed air while working with a Certified Electrician.
- Initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
- Providing initial and ongoing formal customer operator and printer maintenance training.
- Periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems.
- Providing detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit.
- Working remotely with customers to accurately identify equipment issues and provide technical information and repair guidance.
- Participating in after-hours support activities on a rotating basis.
This role will include travel up to 75% of the work week, as well as occasional weekend work to meet customer needs.
This role might be a good fit if you:
- Have a minimum 2-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
- Have a minimum of 2 years in field engineering positions servicing complex electro-mechanical devices.
- Possess customer management skills and a strong commitment to customer satisfaction.
- Can demonstrate the ability to independently manage a large service territory.
- Can troubleshoot electrical and mechanical problems to the component level.
- Have the ability to provide telephone technical support and effectively communicate with Product Service Engineers.
- Possess a working knowledge of RIPS, color theory, Microsoft Windows, and Linux operating systems.
- Have a working knowledge of materials and chemicals used in the printing industry.
- Possess in-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses.
- Have knowledge of high and low voltage wiring and the capability of identifying single-phase and three-phase power requirements.
- Can demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001”.
Visa sponsorship is NOT available.
Field Services Engineer employer: EFI
EFI is an exceptional employer, offering a dynamic work environment in South Yorkshire where innovation meets opportunity. As a Field Services Engineer, you will benefit from a culture that prioritises employee growth through comprehensive training and support, while also enjoying the excitement of working with cutting-edge printing technologies. With a commitment to customer satisfaction and a collaborative team spirit, EFI provides a rewarding career path for those looking to make a significant impact in the printing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to EFI as a field sales pro!
✨Scout Out the Competition
Research potential competitors for EFI and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up EFI’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at EFI, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at EFI, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at EFI.
How to prepare for a job interview at EFI
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that EFI offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in EFI but also helps you get a feel for whether you’d thrive in that environment.
