Education for Industry Group
Full-Time, 37 hours per week (Monday to Friday)
Permanent
FRA Academy: Electra House – London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
We are seeking a Senior Service Desk Technician to coordinate the effective operation of the Education for Industry Group’s (EFI) Service Desk function and act as a senior member of the team, overseeing and supporting junior support staff. The post holder will coordinate workloads and contribute to the development of junior team members.
The Senior Service Desk Technician will assist the IT Service Desk Manager in the monitoring of support calls, ensuring a prompt and effective response from receipt to closure. They will work closely with IT Service Desk Manager and provide feedback and reports on the information collected, to aid in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.
The postholder will also work closely with other teams across the Group to deliver a high-quality, responsive IT support service.
About you
Qualifications: Relevant IT degree or equivalent professional qualifications. Level 2 qualification or equivalent in English and Maths.
Experience: Relevant experience in a service desk role and experience in a customer-facing role.
Expertise: Strong ability to plan and prioritise competing demands, multitask effectively, work well under pressure, and consistently meet deadlines.
Skills: Strong working knowledge of ITIL standards. Advanced experience with Windows 10 and 11. Proficient in Active Directory and Azure administration. Excellent knowledge of Microsoft systems, including Office 365, SharePoint, and Teams.
Values: Committed to fostering collaboration, teamwork, and a supportive work environment.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid professional qualifications, LinkedIn Learning Access and annual CPD.
Generous and Flexible Leave Options: A range of enhanced leave options, including birthday, and celebration leave.
Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
To explore the full range of our benefits, click here.
Salary:
From £31,450 to £34,850 per annum, subject to qualifications and experience
How to apply/Next Steps:
Click 'Apply for this job' to submit your application.
Closing Date:
8am on Tuesday, 7 July 2026.
Interviews/Recruitment Day:
Week commencing 13 July 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE
More Information/Contact us:
Click here to download a full job description
For more information about the EFI Group, visit our EFI, FRA, LCBT websites and refer to the job description.
Please contact [email protected] for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
Senior Service Desk Technician in City of London
