At a Glance
- Tasks: Lead and manage apprenticeship operations, ensuring quality and efficiency in administration.
- Company: Join the Fashion Retail Academy, a leader in inclusive education and career transformation.
- Benefits: Enjoy competitive salary, professional development support, and generous leave options.
- Other info: Be part of a dynamic team with excellent growth opportunities and a focus on wellbeing.
- Why this job: Shape the future of apprenticeships and make a real impact on learners' success.
- Qualifications: Relevant qualifications in education or business administration and experience in HE/FE administration.
The predicted salary is between 35550 - 42750 € per year.
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Division: Fashion Retail Academy
Hours: Full-Time
Working Pattern: Monday to Friday (37 hours)
Contract: Permanent
Location: FRA Academy: Electra House - London, Moorgate EC2M 6SE
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry‑led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
As part of the FRA's commitment to delivering the highest quality learning experience across our Apprenticeship provision, we are seeking an experienced and motivated Apprenticeship Operations Manager to lead and oversee the effective, efficient, and impactful administration of the department. This is a pivotal role responsible for ensuring the smooth running of apprenticeship administrative operations, with a strong focus on quality, consistency, and continuous improvement. You will manage all aspects of apprenticeship‑related administration while also coaching, training, and supporting a team of Apprenticeship Coordinators and Administrators. This role offers an exciting opportunity to join the FRA at a key stage of its growth and diversification strategy. The successful candidate will play an important part in shaping and strengthening operational excellence, helping to ensure outstanding outcomes for both learners and employers.
About you
- Qualifications: Relevant professional qualification in education and/or business administration or related subject (or equivalent) and Level 2 qualifications or equivalent in English and Mathematics (GCSE grade C/4 or above).
- Experience: Demonstrable experience working in HE/FE administration within a large, complex organisation, including team management, and effective use of student records systems or similar databases.
- Expertise: Strong knowledge of academic administration processes and policies and of effective customer service principles and best practice in education administration.
- Skills: Excellent communicator with strong organisational, leadership, and relationship management skills, able to manage priorities, lead teams, and maintain strong attention to detail in a fast‑paced environment.
- Values: You will be a self‑motivated professional who demonstrates a strong commitment to maintaining a positive, collaborative, and student‑centred approach, with a clear focus on customer service and supporting learner success.
Why The EFI?
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market‑Leading Family‑Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
Salary From £35,550.00 to £42,750.00 per annum, subject to qualifications and experience.
How to apply / Next Steps
Click 'Apply for this job' to submit your application.
Closing Date 8am on Wednesday, 27 May 2026
Interviews / Recruitment Day Monday, 8 June 2026 in‑person at FRA Academy: Electra House, Moorgate, EC2M 6SE
Apprenticeships Operations Manager employer: EFI Group
EFI Group is an exceptional employer dedicated to transforming lives through innovative education in fashion and beauty. Located in the vibrant heart of London, the FRA Academy offers a supportive work culture with a strong emphasis on professional development, including a generous personal growth allowance and flexible leave options. As an Apprenticeship Operations Manager, you will play a crucial role in shaping operational excellence while enjoying market-leading family-friendly benefits and a commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeships Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the FRA Academy. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s values and mission. Show us how your experience aligns with their goals, especially around innovation and learner success. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your unique experiences and how they’ve shaped your approach to operations management.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great way to reiterate your interest in helping us achieve operational excellence!
We think you need these skills to ace Apprenticeships Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Apprenticeship Operations Manager role. Highlight relevant experience in HE/FE administration and any leadership roles you've held. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about education and how you can contribute to our vision at the FRA. Keep it engaging and personal – we love a good story!
Showcase Your Skills:Don’t forget to highlight your organisational and communication skills. We’re looking for someone who can manage priorities and lead teams effectively, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at EFI Group
✨Know Your Stuff
Make sure you thoroughly understand the role of an Apprenticeship Operations Manager. Familiarise yourself with the key responsibilities, such as managing apprenticeship administration and supporting your team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in HE/FE administration and team management. Highlight situations where you've improved processes or led a team to success. This will illustrate your capability to handle the responsibilities of the job.
✨Emphasise Communication Skills
As an Apprenticeship Operations Manager, strong communication is key. Be ready to discuss how you've effectively communicated with teams, learners, and stakeholders in previous roles. Use examples that showcase your ability to maintain relationships and manage priorities in a fast-paced environment.
✨Align with Their Values
Research the values of the EFI Group and the Fashion Retail Academy. During the interview, express how your personal values align with theirs, particularly around innovation, inclusion, and learner success. This will demonstrate that you're not just a fit for the role, but also for the company culture.
