Deputy Head of PBS in London

The Deputy Head of Private Banking Support (PBS) plays a pivotal leadership role, supporting the Head of PBS in the strategic management and execution of first line controls across the Private Banking business. The Deputy is accountable for the day-to-day oversight of the PBS Team, ensuring the effective and compliant delivery of all Client Lifecycle Management activities—including Account Opening, CIP Modification, and Relationship Reviews—while maintaining the highest standards of operational excellence and regulatory adherence.

Acting as a key liaison between the PBS Team and the Private Bank, the Deputy Head ensures that business priorities are understood and operationalised, and that service level agreements (SLAs) are consistently met or exceeded. The role is responsible for driving process improvements, managing operational risks, and fostering a culture of quality, accountability, and continuous development within the team. In addition, the Deputy Head represents the PBS function at relevant committees and working groups, providing insight and leadership to support the bank’s broader governance and growth objectives.

This position requires a proactive, hands-on leader with strong organisational, analytical, and people management skills, capable of navigating complex operational challenges and delivering results in a dynamic, international environment.

Main duties & responsibilities include (but not limited to):

• Operations Management: Lead and oversee the end-to-end delivery of Account Opening, CIP Modification, and Relationship Review processes within the PBS Team, ensuring operational excellence and compliance with regulatory and internal standards.
• Process Improvement and Risk Management: Develop and refine PBS operational frameworks and processes within the specialist area, using advanced knowledge and conceptual thinking to address complex or unclearly defined issues.
• Quality Assurance and Risk Control: Lead initiatives to elevate the quality of front-line Client Lifecycle Management submissions, designing and coordinating targeted training programmes to address identified gaps and weaknesses.
• Management Information (MI) Production and Insight: Produce and deliver insightful management information (MI) to the Head of PBS and relevant Committees, analysing operational data to identify trends, root causes, and opportunities for improvement within PBS Team operations.
• People Leadership and Development: Manage the activities of the PBS Team as a first-level manager, with full technical responsibility for team output and day-to-day workflow management.

Professional Skills:

• Hold a university degree and a minimum of 10 years’ experience in financial services, preferably in private banking within an international environment.
• Demonstrate advanced understanding of first line control and Client Lifecycle Management processes, with strong knowledge of the tools and procedures used within Private Banking Support.
• Apply expert knowledge of regulatory and compliance frameworks to interpret, implement, and advise on evolving requirements across multiple jurisdictions relevant to Private Banking.
• Use advanced analytical and problem-solving skills to understand complex or unclearly defined operational issues, develop longer-term solutions, and consider multiple perspectives and implications for PBS and Private Banking.
• Develop and implement frameworks and processes within the PBS specialist area, using in-depth professional expertise and business acumen to guide the development of new policies and ideas in response to changing market and business needs.
• Communicate effectively and convincingly with stakeholders across multiple levels and teams, building trust and frequently advising others on complex matters related to PBS and first line controls.
• Operate autonomously within established company policies, using specialist knowledge to provide guidance to the team and to influence timelines and expectations within the department.
• Demonstrate resilience and adaptability in a fast-paced, high-pressure environment, managing multiple priorities and navigating ambiguity while maintaining high standards of quality and compliance.

Our Benefits:

At EFG, we tailor our benefits based on the needs of our employees and have purposely created an extensive benefits package that looks to support/enhance employee wellbeing in as many aspects of life as possible. Below is a high-level summary of the fantastic benefits that we offer to our employees at EFG:

• A highly competitive non-contributory pension contribution (with the option to contribute further via salary sacrifice)
• Enhanced annual leave entitlement
• Private Medical Cover
• Cash back membership
• Life Insurance
• Income protection
• A wide range of other benefits and opportunities for employees to take advantage of, such as Wellness Apps, Mortgage Brokering services, Insurance discounts, access to discount portals and much more.