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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring smooth travel planning and coordination.
- Company: Join a supportive team in a fully remote work environment.
- Benefits: Enjoy flexible scheduling, training opportunities, and travel perks.
- Why this job: Make a difference in clients' travel experiences while developing your skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: No prior travel experience needed; training provided to help you succeed.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.
Key Responsibilities:
- Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication.
- Client Support: Provide personalized assistance and address concerns during the planning and travel process.
- Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete.
- Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
- Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience.
What We Offer:
- Fully remote work environment.
- Flexible scheduling.
- Access to training and industry tools.
- Opportunities for professional development and skill-building.
- Travel-related perks and benefits (details shared during onboarding).
- Supportive and collaborative team culture.
Qualifications:
- Excellent communication and interpersonal skills.
- Previous experience in customer service or client support roles.
- Hospitality or travel-related experience preferred.
- Strong attention to detail and organizational skills.
- Comfortable using technology, online systems, and booking tools.
- Ability to work independently and manage time effectively.
- Reliable internet connection.
Additional Information:
This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.
Experience Coordinator Coordinator/Remote in Manchester employer: Effortless travel solutions ETS
Contact Detail:
Effortless travel solutions ETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Coordinator Coordinator/Remote in Manchester
✨Tip Number 1
Make sure to research the company and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company, plus it helps you figure out if it's the right fit for you.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression and keeping you top of mind for the hiring team.
We think you need these skills to ace Experience Coordinator Coordinator/Remote in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about client communication, make sure your application highlights your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully handled client inquiries or resolved issues.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are neatly formatted and easy to read. Highlight your organisational skills by mentioning any tools or methods you use to stay on top of tasks.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Experience Coordinator role. Mention your relevant experience in customer service or travel, and how it aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Effortless travel solutions ETS
✨Master the Art of Communication
Since this role is all about client communication, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've handled client inquiries in the past and be ready to demonstrate your ability to communicate effectively.
✨Showcase Your Organisational Skills
Be prepared to share examples of how you’ve managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised, as this will show that you can handle the demands of coordinating client experiences.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you resolved client issues efficiently. During the interview, explain your thought process and the steps you took to ensure a positive outcome, as this will illustrate your capability to handle challenges.
✨Research and Relate to Travel Trends
Familiarise yourself with current travel trends and common client concerns. Being knowledgeable about the industry will not only impress your interviewers but also allow you to engage in meaningful conversations about client experiences.
