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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring smooth travel planning and coordination.
- Company: Join a supportive team in a fully remote work environment.
- Benefits: Enjoy flexible scheduling, training opportunities, and travel perks.
- Why this job: Make a difference in clients' travel experiences while developing your skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: No prior travel experience needed; training provided to help you succeed.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.
Key Responsibilities:
- Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication.
- Client Support: Provide personalized assistance and address concerns during the planning and travel process.
- Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete.
- Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
- Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience.
What We Offer:
- Fully remote work environment.
- Flexible scheduling.
- Access to training and industry tools.
- Opportunities for professional development and skill-building.
- Travel-related perks and benefits (details shared during onboarding).
- Supportive and collaborative team culture.
Qualifications:
- Excellent communication and interpersonal skills.
- Previous experience in customer service or client support roles.
- Hospitality or travel-related experience preferred.
- Strong attention to detail and organizational skills.
- Comfortable using technology, online systems, and booking tools.
- Ability to work independently and manage time effectively.
- Reliable internet connection.
Additional Information: This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.
Experience Coordinator Coordinator/Remote in London employer: Effortless travel solutions ETS
Contact Detail:
Effortless travel solutions ETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Coordinator Coordinator/Remote in London
✨Tip Number 1
Get your communication game on point! As a Client Experience Coordinator, you'll need to show off your ability to respond to inquiries quickly and professionally. Practice your responses to common client questions so you can impress during interviews.
✨Tip Number 2
Show us your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will help demonstrate your attention to detail and ability to keep everything running smoothly, which is key for this role.
✨Tip Number 3
Be ready to talk about problem-solving! Think of times when you've resolved issues for clients or colleagues. Highlighting your ability to handle challenges will make you stand out as someone who can ensure client satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed by us. Plus, it shows you're keen on joining our supportive and collaborative team culture. We can't wait to see your application!
We think you need these skills to ace Experience Coordinator Coordinator/Remote in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about client communication, make sure your application highlights your ability to communicate clearly and professionally. Use examples from your past experiences to demonstrate how you’ve effectively handled client inquiries or resolved issues.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! In your application, mention any experience you have with organisation and time management. This could be anything from managing schedules to coordinating events—show us you can keep things running smoothly!
Personalise Your Application: Don’t just send a generic application! Tailor your cover letter and CV to reflect the specific skills and experiences that match the Client Experience Coordinator role. We want to see your personality shine through and how you align with our values.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Effortless travel solutions ETS
✨Master the Art of Communication
Since this role is all about client communication, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've handled client inquiries in the past and be ready to demonstrate your ability to communicate effectively.
✨Showcase Your Organisational Skills
Be prepared to share examples of how you’ve managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised, as this will show that you can handle the demands of the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you resolved client issues efficiently. During the interview, explain your thought process and the steps you took to ensure a positive outcome, showcasing your proactive approach to problem resolution.
✨Follow-Up with Enthusiasm
After the interview, send a follow-up email thanking the interviewer for their time. Mention something specific from your conversation to reinforce your interest in the role and your commitment to client satisfaction.
