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For Companies At a Glance
- Tasks: Support clients in planning unforgettable travel experiences with personalised service.
- Company: Join a supportive team focused on enhancing client journeys.
- Benefits: Enjoy remote work, flexible hours, and travel perks.
- Why this job: Make a difference in clients' travel experiences while working from anywhere.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Access to training and professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role you will support clients throughout the travel planning process by providing information coordination and personalized service to ensure smooth and memorable experiences. This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.
Key Responsibilities
- Communicate with clients to understand travel preferences and goals
- Provide accurate destination information and tailored recommendations
- Coordinate and organize travel itineraries
- Assist clients before, during and after travel as needed
- Utilize booking and client management systems (training provided)
- Maintain timely and professional communication
What We Offer
- Fully remote work environment
- Flexible schedule
- Access to industry tools and training
- Opportunities for professional development
- Travel-related benefits and perks (details discussed during onboarding)
- Supportive and collaborative team environment
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
Client Experience & Journey CoordinatorRemote in Bristol employer: Effortless travel solutions ETS
Contact Detail:
Effortless travel solutions ETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience & Journey CoordinatorRemote in Bristol
✨Tip Number 1
Get to know the company! Research our values and culture so you can show us how you fit in. When you understand what we stand for, you can tailor your conversations to highlight your alignment with our mission.
✨Tip Number 2
Practice your communication skills! As a Client Journey Coordinator, you'll be chatting with clients all day. Role-play with a friend or family member to get comfortable discussing travel preferences and providing tailored recommendations.
✨Tip Number 3
Show off your organisational skills! Prepare a mock travel itinerary for a destination you love. This will not only impress us but also demonstrate your ability to coordinate and organise travel plans effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you into the process. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Client Experience & Journey CoordinatorRemote in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped clients in the past and how you can bring that same energy to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the skills and experiences that match the Client Journey Coordinator role. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Effortless travel solutions ETS
✨Know Your Client Journey
Familiarise yourself with the travel planning process and how it impacts client experiences. Be ready to discuss how you would support clients at each stage, from initial contact to post-travel follow-up.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients in the past, especially in resolving issues or providing tailored recommendations.
✨Demonstrate Your Detail Orientation
Highlight your ability to manage multiple tasks and pay attention to details. Bring examples of how you've successfully coordinated complex projects or itineraries, ensuring nothing was overlooked.
✨Emphasise Flexibility and Adaptability
As the role offers a flexible schedule, be prepared to discuss how you manage your time effectively while working remotely. Share experiences where you've adapted to changing circumstances or client needs to ensure satisfaction.
