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- Tasks: Provide top-notch Service Desk support and troubleshoot tech issues for Efficio staff.
- Company: Join Efficio, the world's largest specialist procurement consultancy, with a diverse team across multiple continents.
- Benefits: Enjoy flexible work options, career growth opportunities, and a vibrant, inclusive culture.
- Why this job: Make a real impact in a dynamic environment while collaborating with a diverse team of experts.
- Qualifications: 3-5 years in a hands-on technical role; familiarity with ITSM tools like Jira or ServiceNow.
- Other info: Opportunity to travel globally and work in Efficio's London headquarters.
The predicted salary is between 36000 - 60000 £ per year.
At Efficio, we are a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights. Join us and be part of a dynamic environment where your skills and ideas make a real impact.
Efficio is the world’s largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East. We are a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages – and we are continuing to grow rapidly! We are recruiting for our London office where you will be joining a growing team of nearly 500 people. London is Efficio's global Headquarters where consultants based in London will support clients across the UK and Europe with opportunity to travel globally.
Our consultants provide flexible support to clients whether it is a rapid assessment, short term savings realization or embedding in a long-term partnership to deliver lasting and measurable value to clients.
What will you be doing?
- Providing Service Desk support (local and remote) to Efficio staff - as required, where appropriate, with a high level of UX and QoS
- Help deploy and maintain Efficio assets across the network
- Troubleshooting and solving hardware/software issues
- Client/Stakeholder management at all levels
- Ensure and help maintain security of data assets, network access
- Maintain and track priorities and objectives
- Maintain Asset Register/Catalogue – ensuring information is current
- Help communicate and train users in line with introduction of new solutions, technologies
- Work in accordance with agreed delivery standards and documentation including ISO 27001
- Maintain/adhere to policies, standards, and procedures – where appropriate suggest/advise changes/amendments
- Ensure work is carried out in line with agreed SLA’s
- Liaising with suppliers to support our technical supply chain
- Ownership of key infrastructure (i.e. Airtime agreements, cloud services, core network)
- Respond to and diagnose major incidents and any escalated issues
- Lead internal technical projects through its complete lifecycle (inception to delivery)
- Develop and improve processes relevant to the role
- Help the team to thrive – advice, upskilling…a point of technical escalation for the team
- Deliver and drive operational improvements (e.g. Automation)
- On-board new joiners and off-board leavers
Who we’re looking for:
Our collaborative and inclusive culture is what makes us stand out. At Efficio, colleagues with diverse backgrounds, ideas, and viewpoints come together to identify innovative solutions for our clients - and so we are looking for our new team members to bring strong communication, empathy, and relationship-building skills to maintain this culture as we grow. We encourage our teams to proactively innovate and challenge the status-quo, backed by strong analytical thinking and creative problem-solving abilities alongside comfortable proficiency in Excel and PowerPoint. We are looking for team members who enjoy and have experience of digging into complex challenges at a leading management consultancy or in a relevant industry position. Strong opportunities for career growth are an important part of our offering; as such, we love seeing ambition and a proactive approach to shaping your career to your goals and interests.
Required skills / experience:
- At least 3 - 5 years’ relevant experience within a hands-on technical role
- Sound understanding of ITSM tooling (such as Jira, ServiceNow, Freshdesk)
- MS Endpoint Manager/Intune
- Proven working experience in enterprise/professional environment
Service Desk Engineer employer: Efficio Limited
Contact Detail:
Efficio Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with ITSM tools like Jira, ServiceNow, or Freshdesk. Since these are crucial for the Service Desk Engineer role, having hands-on experience or even completing relevant online courses can give you an edge.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled complex technical issues in the past. Be ready to discuss these scenarios during interviews to demonstrate your analytical thinking.
✨Tip Number 3
Network with current or former employees of Efficio on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with client/stakeholder management. Highlighting your communication and relationship-building skills will align well with Efficio's collaborative culture and their emphasis on maintaining strong connections.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your hands-on technical skills, particularly with ITSM tools like Jira or ServiceNow, and any experience you have in a professional environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to work collaboratively. Mention specific examples of how you've solved complex challenges in previous roles and how you can contribute to Efficio's mission.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially your proficiency with MS Endpoint Manager/Intune. Also, include your experience with troubleshooting hardware/software issues and managing client relationships.
Showcase Your Problem-Solving Abilities: Provide examples in your application that demonstrate your analytical thinking and creative problem-solving skills. Discuss any past experiences where you improved processes or delivered operational improvements.
How to prepare for a job interview at Efficio Limited
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with ITSM tools like Jira or ServiceNow. Be prepared to discuss specific instances where you've successfully resolved technical issues or improved processes in your previous roles.
✨Demonstrate Communication and Empathy
Efficio values strong communication and relationship-building skills. During the interview, share examples of how you've effectively communicated with clients or colleagues, especially in challenging situations, to showcase your ability to maintain a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a technical issue or manage a major incident. Think through your approach and be ready to explain your thought process.
✨Express Your Ambition and Proactivity
Efficio is looking for team members who are ambitious and proactive about their career growth. Be sure to articulate your career goals and how you plan to shape your path within the company, demonstrating your commitment to continuous improvement and innovation.
