At a Glance
- Tasks: Provide first-line technical support and assist with administrative tasks in a dynamic contact centre.
- Company: Join a vibrant Bristol-based contact centre with a supportive team culture.
- Benefits: Competitive salary, full training provided, and a chance to develop your skills.
- Other info: Fixed-term contract with excellent career growth opportunities in a collaborative environment.
- Why this job: Make a real difference by helping agents solve technical issues and improve processes.
- Qualifications: Attention to detail, good communication skills, and familiarity with MS Office.
The predicted salary is between 25000 - 26000 € per year.
A Bristol based contact centre business requires a Technical Assistant to join the team. The Technical Assistant / Administrator will provide first line technical assistance and troubleshooting advice to calling agents when requested, carry out a daily reconciliation check for missing calls and add these to the company database to maintain accuracy, and help the technical team with other administrative tasks as required.
The Technical Assistant / Administrator responsibilities:
- Monitor the Tech Support message board to provide advice and support to any callers experiencing technical issues preventing them from working.
- Escalate any cases that cannot be resolved to senior support staff so they can assist and rectify.
- Carry out daily data reconciliation task by reviewing calls that agents have failed to complete correctly, updating these records correctly using the calling system and updating the logging sheet to confirm all outstanding records have been actioned.
- Provide feedback on callers having persistent issues with missing outcomes to the Technical Manager and Operations team so these can be addressed directly with the individual concerned.
- Make recommendations and efficiency improvements to the process.
- Carry out any other admin tasks as requested by the technical team.
Requirements:
- Accuracy and attention to detail
- Ability to manage their own time effectively to ensure all fulfilment is completed
- Good communication skills with the ability to deal with people at all levels of the business
- Well versed in the use of MS Office and Windows
- Excellent administrative and organisational abilities
- Previous office administration experience desirable but not essential as full training for all tasks will be provided.
The Technical Assistant / Administrator position salary is £25-26k depending on experience. This is a fixed term contract of 12 months to cover maternity. The position is in office in Bristol, 37.5 hours a week, Monday to Friday 10:00-18:00.
Technical Assistant / Technical Administrator in Gloucester employer: Effective Recruitment Solutions Ltd
Join a dynamic Bristol-based contact centre where you will play a vital role as a Technical Assistant, providing essential support to our team and enhancing your skills in a collaborative environment. We pride ourselves on fostering a culture of growth and development, offering comprehensive training and opportunities for career advancement, all while enjoying a supportive work atmosphere that values accuracy and communication. With a competitive salary and a commitment to employee well-being, this is an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Detail:
Effective Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Assistant / Technical Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical Assistant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Assistant roles and practice your answers. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with MS Office or troubleshooting, make sure to highlight that in conversations. Bring examples of how you've used these skills effectively in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Assistant / Technical Administrator in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Technical Assistant role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your admin skills and any tech support experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your attention to detail and communication skills.
Show Off Your Tech Savvy:Since this role involves providing technical assistance, it’s a good idea to mention any relevant software or tools you’re familiar with. We love candidates who are well-versed in MS Office and Windows, so let us know if you’ve got those skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Effective Recruitment Solutions Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge related to troubleshooting and support. Familiarise yourself with common issues that agents might face and how to resolve them. This will show that you’re proactive and ready to assist right from the start.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be prepared to discuss examples from your past where attention to detail made a difference. Whether it’s data reconciliation or administrative tasks, highlight your ability to spot errors and correct them.
✨Showcase Your Communication Skills
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with agents at all levels, so think of scenarios where you’ve successfully helped someone understand a complex issue.
✨Be Ready to Suggest Improvements
The job involves making recommendations for efficiency improvements. Think about processes you’ve encountered in previous roles and be ready to share ideas on how they could be enhanced. This shows initiative and a forward-thinking mindset.
