At a Glance
- Tasks: Provide first-line tech support and assist with admin tasks in a dynamic contact centre.
- Company: Join a vibrant Bristol-based contact centre with a supportive team culture.
- Benefits: Competitive salary, full training provided, and a chance to develop your skills.
- Other info: 12-month fixed-term contract with excellent career growth opportunities.
- Why this job: Make a real difference by helping others solve tech issues and improve processes.
- Qualifications: Attention to detail, good communication skills, and familiarity with MS Office.
The predicted salary is between 25000 - 26000 € per year.
A Bristol based contact centre business requires a Technical Assistant to join the team. The Technical Assistant / Administrator will provide first line technical assistance and troubleshooting advice to calling agents when requested, carry out a daily reconciliation check for missing calls and add these to the company database to maintain accuracy, and help the technical team with other administrative tasks as required.
The Technical Assistant / Administrator responsibilities:
- Monitor the Tech Support message board to provide advice and support to any callers experiencing technical issues preventing them from working.
- Escalate any cases that cannot be resolved to senior support staff so they can assist and rectify.
- Carry out daily data reconciliation task by reviewing calls that agents have failed to complete correctly, updating these records correctly using the calling system and updating the logging sheet to confirm all outstanding records have been actioned.
- Provide feedback on callers having persistent issues with missing outcomes to the Technical Manager and Operations team so these can be addressed directly with the individual concerned.
- Make recommendations and efficiency improvements to the process.
- Carry out any other admin tasks as requested by the technical team.
Requirements:
- Accuracy and attention to detail.
- Ability to manage their own time effectively to ensure all fulfilment is completed.
- Good communication skills with the ability to deal with people at all levels of the business.
- Well versed in the use of MS Office and Windows.
- Excellent administrative and organisational abilities.
- Previous office administration experience desirable but not essential as full training for all tasks will be provided.
The Technical Assistant / Administrator position salary is £25-26k depending on experience. This is a fixed term contract of 12 months to cover maternity. The position is in office in Bristol, 37.5 hours a week, Monday to Friday 10:00-18:00.
Technical Assistant / Technical Administrator in Bristol employer: Effective Recruitment Solutions Ltd
Join a dynamic Bristol-based contact centre where you will be part of a supportive team that values accuracy and attention to detail. As a Technical Assistant, you'll benefit from comprehensive training, opportunities for personal growth, and a collaborative work culture that encourages innovation and efficiency improvements. With a competitive salary and a fixed-term contract, this role offers a meaningful opportunity to contribute to the success of the technical team while enjoying a balanced work-life schedule.
Contact Detail:
Effective Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Assistant / Technical Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've tackled technical issues or improved processes in previous roles. This will demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Assistant / Technical Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the Technical Assistant role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your administrative and technical abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Show Off Your Communication Skills:Since this role involves helping others with technical issues, make sure your application reflects your communication skills. We appreciate clear and concise writing, so keep it professional yet friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Effective Recruitment Solutions Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge related to troubleshooting and support. Familiarise yourself with common issues that agents might face and how to resolve them. This will show that you’re proactive and ready to assist right from the start.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be prepared to discuss examples from your past where attention to detail made a difference. Whether it’s data reconciliation or administrative tasks, highlight how you ensure precision in your work.
✨Showcase Your Communication Skills
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with agents at all levels, so think of scenarios where you’ve successfully helped someone understand a complex issue.
✨Be Ready to Suggest Improvements
Think about processes you’ve encountered in previous roles that could be improved. During the interview, don’t hesitate to share your ideas on efficiency improvements. This shows initiative and a willingness to contribute to the team.
