At a Glance
- Tasks: Support the Area Manager and lead a dynamic team to achieve branch goals.
- Company: Join MaxEnergy, a leader in energy solutions with a focus on innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Flexible working hours and a commitment to health and safety.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Experience in management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Working with the Area Manager to develop and implement strategies to achieve branch goals.
At MaxEnergy, we are proud to enforce an equal opportunities employment policy, which ensures that we treat all job applicants and employees fairly and without discrimination. We are always looking out for people to employ who share our passion for innovation and who are able to uphold our company ethics and professionalism relating to our specialised quality output in order to meet our client's high level of expectation. Our commitment to ensuring our staff have a comfortable and friendly environment to work in is always at the forefront of our minds.
We are seeking a highly motivated and experienced individual to oversee our operations and lead our team to success. If you have a strong background with excellent leadership, team management skills and a passion for delivering exceptional customer service, we want to hear from you. Knowledge of the construction industry and the energy sector (i.e. Loft, Cavity and Solar PV) is desirable and experience in a field-based environment is preferred.
Duties:
- Support & deputise for the Area Manager when required.
- Attend site/customer & management meetings as required.
- Day to day management of technicians, including Absence Management reviews, performance reviews, briefing & support.
- Ensure all ECO & N.B documentation is prepared, completed & presented accurately & in a timely manner.
- Customer service: Deal with complaints, keep accurate records & provide feedback.
- Workplace & RTA investigations & reporting within a designated timescale.
- Work closely with the BDM, provide support & business development for site & pre-start meetings.
- Monitor and analyse performance metrics to identify areas of improvement.
- Liaise closely with planning department to update any in-day changes to workloads.
- Ad-hoc planning & adjustment of workloads.
- Build and maintain strong relationships with customers/clients to drive customer satisfaction and loyalty.
- Warehouse & stock management, including Health & Safety compliance, reporting & ordering.
- Understanding & analysis of company reports.
- Provide guidance and support to the team to ensure they meet their daily targets.
- Carry out Health and Safety inspections & maintain records for ladders, PPE, WIP, TMO & PAT testing, Health and safety compliance, management & reporting.
- Ensure compliance with company policies and procedures across the branch structure.
- Conduct regular performance evaluations for the team members.
- Train new employees on company policies, products, and service.
- Resolve customer complaints or issues in a timely manner.
- Collaborate with the Regional Manager and other Area Managers to share best practices and drive overall company success.
- Strictly adhere to all Health & safety procedures and ensure that the working environment is practical for both yourself and others.
- Flexible approach to working hours.
- Ensure all associated administration duties are carried out in line with company procedures.
- Ensure that a professional and courteous approach is adopted at all times.
- Any other reasonable duties commensurate with the post, which may be allocated from time to time.
Requirements:
- Proven experience in first line management.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Exceptional time management and organisational skills.
- Ability to multitask and prioritise tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Assistant Operations Branch Manager employer: Effective Energy
At MaxEnergy, we pride ourselves on fostering a supportive and inclusive work environment where innovation thrives. As an Assistant Operations Branch Manager in Leicester, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying a culture that values teamwork and exceptional customer service. Join us and be part of a company that not only leads in the energy sector but also prioritises the well-being and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at MaxEnergy. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching MaxEnergy's values and recent projects. We want to see that you’re genuinely interested in the company and ready to contribute to our goals.
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated teams or improved processes in your previous roles. We love hearing about real-life experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant Operations Branch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Operations Branch Manager role. Highlight your leadership abilities and any relevant experience in the construction or energy sectors to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for innovation and customer service, and explain why you want to join the MaxEnergy family. Keep it concise but impactful!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve operations. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Effective Energy
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the construction and energy sectors, especially regarding loft and cavity insulation. Familiarise yourself with MaxEnergy's services and values so you can speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As an Assistant Operations Branch Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance metrics. This will show that you're ready to inspire and motivate others.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so think of specific instances where you've dealt with complaints or provided exceptional service. Be ready to discuss how you handled these situations and what the outcomes were, as this will highlight your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the branch is currently facing, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
