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- Tasks: Handle customer enquiries and support teams to ensure smooth operations.
- Company: Max Energy, a leading provider of insulation solutions since 2015.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
- Why this job: Join us to make a real difference in customer care and service excellence.
- Qualifications: Experience in customer service and strong attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords.
Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We’re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience.
In this role, you’ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism.
What you’ll be doing:
- Handling customer enquiries and complaints in a professional, timely manner
- Providing administrative support to the Customer Care Team
- Accurately logging customer care data within required timeframes
- Coordinating with internal departments to resolve issues quickly and effectively
- Proactively chasing outstanding issues to ensure client SLAs are consistently met
- Maintaining high standards of customer care at all times
- Producing clear verbal and written reports on customer care performance
- Communicating with customers and clients via phone, email, and written correspondence
- Supporting other departments and depots with customer care-related queries
- Providing cover for the Head of Customer Care when required
- Adhering strictly to Health & Safety procedures
- Taking on additional duties as required in line with the role
What we’re looking for:
Skills:
- Strong attention to detail and high level of accuracy
- Confident and professional telephone manner
- Good IT skills with experience using Outlook, Word, and Excel
- Ability to prioritise workloads and manage multiple tasks
Experience:
- Previous experience in a customer service or administrative role
- Knowledge of the new build or insulation industry is advantageous
Personal attributes:
- A methodical and organised approach to work
- Positive, team-oriented attitude
- Ability to follow processes while using initiative
- Comfortable working independently or within a small team
Customer Care Coordinator in London employer: Effective Energy Group
Contact Detail:
Effective Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Care Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your attention to detail and ability to manage multiple tasks. Use specific examples from your past experiences to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in customer service and any administrative skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Skills: Don’t forget to emphasise your attention to detail and IT skills, especially with Outlook, Word, and Excel. We want to see how you can bring your strengths to our team, so give us examples of how you've used these skills in past roles.
Be Professional Yet Personable: When writing your application, keep a professional tone but let your personality shine through. We value a positive, team-oriented attitude, so don’t be afraid to show us who you are and why you’d be a great fit for our culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Effective Energy Group
✨Know Your Stuff
Before the interview, make sure you research Max Energy and their services. Understand their commitment to customer care and how they operate in the insulation industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your attention to detail, customer service skills, and ability to handle multiple tasks. Think of specific situations where you resolved issues or improved processes, as this will demonstrate your proactive approach.
✨Practice Your Communication
Since you'll be communicating with customers and internal teams, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on maintaining a professional tone and being concise in your responses.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Customer Care Coordinator might face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.