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- Tasks: Manage client projects across various marketing channels and ensure client satisfaction.
- Company: Join a fast-paced agency focused on innovative, data-driven marketing solutions.
- Benefits: Enjoy flexible working, 25 days holiday, private medical insurance, and regular socials.
- Why this job: Make an impact in a supportive team where your ideas are valued and growth is encouraged.
- Qualifications: Minimum 2 years of agency experience with strong communication and project management skills.
- Other info: We promote diversity and inclusion, ensuring everyone feels welcome and valued.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our mission is to unleash the power of first‑party data to craft personalised brand experiences that customers love, driving exceptional results for our clients.
As a fast‑paced and innovative agency, we challenge ourselves and our clients to think big. If you\’re ready to make an impact and grow with a dynamic team, we want to hear from you.
We’re looking for a proactive and detail‑oriented Account Manager to support our Account Director in managing and growing key client relationships. You’ll be responsible for turning briefs into delivery‑ready requirements, ensuring projects are well‑scoped, performance is well reported, and, of course, that clients are well looked after.
This role is ideal for someone who thrives in a collaborative environment and has experience in digital delivery in an agency environment that could be as junior project manager or junior client relationship role. We will provide training for your responsibilities.
What You’ll Do
Key Responsibilities
You will have your own portfolio of exciting clients spanning commercial and not‑for‑profit for you to shape and have a meaningful impact.
Client & Account Management
Act as a day‑to‑day contact for key client accounts, ensuring excellent service and satisfaction.
Build strong relationships with your clients so that you understand both their organisational and personal goals for growth.
Support account growth by identifying new opportunities and creating compelling proposals and quotes.
Own the management of retainer agreements and their reporting, ensuring consistent value delivery.
Deliver end‑of‑project reports showing the effectiveness against project goals and KPIs.
Brief Translation & Scoping
Interrogate client briefs to extract clear business objectives and convert them into actionable requirements for designers, developers, tracking experts and PMs.
Collaborate with the wider team to scope projects accurately and efficiently.
- Provide written quotes and proposals
- Provide initial timelines
- Ensure the technical team is briefed with precision and confidence.
Project Handover & Delivery Oversight
Prepare and hand over scoped projects to the PM team for delivery, ensuring clarity on goals, timelines, and client expectations.
Act as the client’s advocate throughout delivery, owning the scope of projects, checking in at key milestones and providing continuity.
Internal Collaboration & Process
Work closely with the Account Director, project management, development, and design teams to align on project objectives.
Attend sprint planning and refinement sessions when appropriate.
Maintain accurate records of client communications, scopes, and decisions.
Support internal process improvements to enhance client experience and efficiency.
About you
Must have agency experience – at least two years.
Experience writing proposals, specs, or project scopes.
Great communication and stakeholder management skills.
A strategic thinker who can get into the details.
Confident in interpreting data and reporting on performance.
Familiarity with agile development workflows, project handover, and digital delivery processes.
Awareness of, or first‑hand experience in, CX principles and structured approaches that deliver frictionless, personalised and consistent client project outcomes.
If you have experience using Productive.io, JIRA and Confluence, that will be beneficial.
What we can offer you
Flexible Working: Work from home on Wednesday and Thursday (post‑probation).
Studio‑first Culture: Join us in‑studio on Monday, Tuesday, and Friday for collaborative energy!
25 days holiday allowance plus bank holidays.
Private Medical Insurance.
Company pension scheme.
Regular socials and company away days.
Training and development including events and conferences.
The tools you need to be awesome, a new Apple Laptop and a super comfy Herman Miller chair.
We plant trees and fund the world’s best climate crisis solutions to offset the carbon emissions of our team members.
Ready to take your career to the next level? Join a supportive, fast‑growing team where your ideas matter. Apply now and tell us about your experience.
Diversity & Inclusion
Effect Digital takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristics, we’re a people‑first agency and we care about individuals.
If something is important to you, it\’s important to us. If you have a particular need during the application process or during your time at Effect Digital, please let us know.
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Account Manager employer: Effect
Contact Detail:
Effect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital marketing and data analysis. Being knowledgeable about tools like Google Analytics and SEMrush will not only help you in interviews but also show your commitment to staying ahead in the industry.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar agencies. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and projects effectively. Highlighting your successes in these areas will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your collaborative spirit by discussing how you've worked with cross-functional teams in the past. This role requires strong teamwork, so illustrating your ability to contribute positively in a dynamic environment will resonate well with the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing and website development. Focus on your achievements in client management, project coordination, and any tools you've used like Google Analytics or SEMrush.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the agency's mission. Mention specific examples of how you've built client relationships and driven results in previous positions.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language to explain complex concepts, demonstrating your ability to communicate effectively with clients.
Highlight Collaborative Experience: Emphasise any experience you have working in collaborative environments. Mention projects where you successfully coordinated with teams and contributed to account strategy meetings, showcasing your teamwork skills.
How to prepare for a job interview at Effect
✨Showcase Your Client Management Skills
As an Account Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully managed client expectations and delivered results in previous roles.
✨Demonstrate Project Management Expertise
Be ready to discuss your experience with project management tools and methodologies. Highlight specific projects where you coordinated teams, managed budgets, and met deadlines to showcase your organisational skills.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice explaining complex marketing concepts in simple terms, as you may need to convey insights to clients who aren't familiar with technical jargon.
✨Research the Company and Its Competitors
Familiarise yourself with the agency's work and its position in the market. Being knowledgeable about their competitors and industry trends will allow you to provide valuable insights during the interview.