At a Glance
- Tasks: Support the team with calls, renewals, and general office administration.
- Company: Join a friendly team in Harlow focused on customer connection.
- Benefits: Enjoy hybrid working, competitive hours, and a supportive environment.
- Other info: Great opportunity for local candidates looking to grow their career.
- Why this job: Perfect for organised individuals who thrive in a busy, dynamic setting.
- Qualifications: Experience in administration, strong organisational skills, and good IT knowledge.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a reliable and organised Customer Connect Administrator to join our team in Harlow. This is a great opportunity for someone local who enjoys administration, customer contact, and keeping processes running smoothly. The role involves supporting the team with incoming calls, renewals, proposal forms, policy documents, system updates, and general office administration. You will need to be accurate, organised, and confident working in a busy environment. Due to the location, applicants should live in Harlow or the surrounding area and be able to drive.
Key Responsibilities
- Answer calls, transfer enquiries, and take accurate messages
- Support renewals and prepare relevant documentation
- Complete and check proposal forms and policy paperwork
- Update internal systems and maintain accurate records
- Assist with FCA forms, reminders, and calendar management
- Upload invoices and help with general office administration
- Support the wider team with day-to-day customer and admin tasks
Skills and Experience
- Previous experience in an administration or office-based role
- Strong organisational skills and good attention to detail
- Confident telephone manner and clear communication skills
- Good IT skills, including Microsoft Office and email
- Able to manage a busy workload and work well as part of a team
- A positive, reliable, and professional approach
Working Pattern
Location: Harlow
Hours: 9:00 am to 5:00 pm
Hybrid working: Monday: Remote, Tuesday: Office-based, Wednesday: Office-based, Thursday: Office-based, Friday: Remote
How to Apply
If you are a local, organised, and dependable candidate looking for a Customer Connect Admin role in Harlow, we would love to hear from you. Please apply with your CV.
Customer Connect Admin Role in Essex employer: EFCIS | ICBA UK |
Join our dynamic team in Harlow as a Customer Connect Administrator, where you will thrive in a supportive work culture that values organisation and customer service. We offer flexible hybrid working arrangements, opportunities for professional growth, and a collaborative environment that encourages teamwork and innovation. With a focus on employee well-being and development, this role is perfect for those seeking meaningful and rewarding employment close to home.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Connect Admin Role in Essex
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since the role involves answering calls, make sure you’re comfortable speaking clearly and confidently. You could even do mock calls with a friend to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy workloads or kept processes running smoothly in previous roles. This will demonstrate that you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Connect Admin Role in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and customer contact. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Connect Admin role. Keep it friendly and professional, and don’t forget to mention your local ties to Harlow.
Show Off Your IT Skills:Since good IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office and any other relevant software. We love tech-savvy candidates who can keep our processes running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EFCIS | ICBA UK |
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Customer Connect Admin role. Familiarise yourself with tasks like handling calls, managing renewals, and updating systems. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed busy workloads in the past. Bring examples of how you've kept processes running smoothly, whether it's through effective time management or maintaining accurate records.
✨Practice Your Communication
A confident telephone manner is crucial for this position. Consider doing a mock interview with a friend where you practice answering common questions clearly and concisely. This will help you feel more at ease during the actual interview and showcase your communication skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of relevant examples from your previous experience that highlight your problem-solving abilities and teamwork skills.
