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- Tasks: Lead and optimise the sales order process in a dynamic manufacturing environment.
- Company: Join a forward-thinking company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Opportunity to work with AI tools and enhance operational efficiency.
- Why this job: Make a real impact by improving processes and leading a high-performing team.
- Qualifications: Experience in sales order management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery. You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer-focused operation. Experience within the windows or cladding sector would be advantageous, though not essential.
Key Responsibilities
- Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery.
- Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email.
- Ensure all quotations are prepared accurately, competitively, and in line with business standards.
- Manage a small team, ensuring tasks are completed accurately, consistently, and on time.
- Lead team development through training, coaching, performance reviews, and effective communication.
- Ensure the team operates to the highest standards and delivers exceptional customer service.
- Build and maintain strong relationships with customers, production, and other internal departments.
- Support warranty and remedial requests, ensuring issues are handled quickly and effectively.
- Promote excellent communication across the full order fulfilment cycle.
- Implement improvements across the department using AI tools, automation, and modern workflow techniques to reduce errors and improve efficiency.
- Champion continuous improvement initiatives to reduce waste, downtime, and operational costs.
- Support and enhance the use of ERP/MRP systems, Microsoft Office, and related digital tools.
- Maintain accurate documentation to support production and supply chain activities.
Skills & Experience
- Experience managing the sales order or order fulfilment process within a manufacturing environment.
- Strong leadership and people management skills with the ability to inspire and guide a high-performing team.
- Excellent communication skills with a customer-focused approach.
- Competent with ERP/MRP systems and Microsoft Office (Excel, Word, Outlook).
- Analytical mindset with strong problem-solving skills and attention to detail.
- Resilient, organised, and able to manage workload effectively in a fast-paced environment.
- Experience in the windows or cladding industry is desirable but not essential.
Dispute Resolution Manager with Immediate Start in Hull employer: EFAB
Contact Detail:
EFAB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Resolution Manager with Immediate Start in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Dispute Resolution Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their sales order processes and think about how you can bring improvements using AI and modern techniques. Show them you’re not just another candidate, but someone who’s ready to make a real impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the role. Highlight your leadership skills and how you’ve successfully managed teams in the past. Confidence is key, so rehearse until it feels natural!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Dispute Resolution Manager position!
We think you need these skills to ace Dispute Resolution Manager with Immediate Start in Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales order management and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive approach, especially when it comes to improving processes and efficiency, so let us know how you’ve made a difference!
Highlight Your Communication Skills: Since this role involves collaboration with customers and internal teams, make sure to emphasise your communication abilities. Share instances where you’ve built strong relationships or resolved issues effectively – we’re all about teamwork here at StudySmarter!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EFAB
✨Know Your Stuff
Make sure you understand the sales order process inside out. Brush up on how it works in a manufacturing environment, especially if you have experience with windows or cladding. Being able to discuss specific examples will show that you're proactive and knowledgeable.
✨Showcase Your Leadership Skills
Prepare to talk about your experience managing teams. Think of examples where you've led a team to success, improved performance, or handled challenges. Highlight your coaching and communication skills, as these are key for the role.
✨Emphasise Continuous Improvement
Be ready to discuss how you've implemented improvements in past roles. Whether it's through AI tools or modern workflow techniques, showing that you can drive efficiency and reduce errors will set you apart from other candidates.
✨Build Relationships
Since this role involves collaboration with customers and internal departments, think of ways you've built strong relationships in previous jobs. Be prepared to share how you handle customer enquiries and ensure exceptional service throughout the order fulfilment cycle.