At a Glance
- Tasks: Be the friendly face for students, ensuring a welcoming campus experience.
- Company: Join EF Education First, a global leader in language and cultural exchange.
- Benefits: Enjoy professional development, private health insurance, and regular social events.
- Other info: Opportunities for career progression in a vibrant, diverse environment.
- Why this job: Gain valuable experience in international business while making a real difference.
- Qualifications: Must be energetic, organised, and have excellent customer service skills.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
EF Manchester International Language Campus is looking for an organized and customer‑focused individual to join our team as a Student Services Coordinator. In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging, and well‑run campus experience. You’ll help create a supportive and vibrant environment for international students while developing valuable communication and operations skills.
Position Details
- Full‑time – 5 days per week
- Hourly contract with potential for permanent
- June 2026 start date
Responsibilities
- Provide outstanding customer service
- Support students in their daily life and enable them to achieve the best experience and highest learning possible
- Maintain excellent relationships with sales colleagues, giving prompt, consistent service
- Participate in student intakes, including preparing welcome bags and producing student identification badges
- Deal with general daily student enquiries
- Provide support to the Student Services team regarding student attendance; monitor and record daily registers, follow up with non‑attending students
- Assist with student satisfaction follow‑ups as required
- Ensure reception area is kept clean, tidy and professional at all times
Requirements
- Highly motivated, energetic and positive
- Excellent customer service skills
- Excellent communication and people skills
- Confident with IT
- Enjoys working in a busy and varied service environment
- Highly organised with attention to detail
- Ability to handle difficult situations with ease and remain calm and positive under pressure
- Flexible attitude to work and creative problem solving
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Fast‑tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Employee assistance program
- Private health insurance
- Life insurance
- Access to EF Hello language learning
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
Student Services Coordinator in Manchester employer: EF
EF Manchester International Language Campus is an exceptional employer, offering a vibrant and supportive work environment where you can thrive in your role as a Student Services Coordinator. With a strong focus on professional development, regular social events, and opportunities for career progression, you'll be part of a dynamic international team dedicated to creating memorable experiences for students. Enjoy unique benefits such as private health insurance and a commitment to innovation, all while working in the heart of Manchester's diverse educational landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Coordinator in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out EF's social media and website to understand their vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for students, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the campus environment. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Services Coordinator in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Since you'll be the first point of contact for students and staff, make sure to highlight your customer service experience. Share specific examples of how you've helped others in previous roles or situations.
Be Personable and Engaging:We want someone who can create a welcoming environment, so let your personality shine through! Use a friendly tone in your application and don’t hesitate to show your enthusiasm for working with international students.
Highlight Your Organisational Skills:As a Student Services Coordinator, being organised is key. Mention any experiences where you’ve successfully managed multiple tasks or projects, and how you kept everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to submit your application there!
How to prepare for a job interview at EF
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Student Services Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as providing outstanding customer service and supporting students. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
Since this role is all about communication and building relationships, be prepared to share examples of how you've successfully interacted with others in previous roles. Think of specific situations where you provided excellent customer service or resolved conflicts calmly and positively.
✨Demonstrate Your Organisational Skills
Being highly organised is key for a Student Services Coordinator. During the interview, highlight any experiences where you managed multiple tasks or maintained attention to detail. You could mention how you tracked attendance or handled student enquiries efficiently in past roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, opportunities for professional development, or how EF supports its staff in creating a vibrant environment for students.
