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- Tasks: Ensure smooth running of student residences and provide top-notch customer service.
- Company: Join EF, a world-renowned organisation in an international environment.
- Benefits: Gain valuable experience, attend social events, and access language learning resources.
- Why this job: Make a real impact on students' lives while boosting your CV.
- Qualifications: Customer service experience, team player, and strong emotional intelligence required.
- Other info: Opportunities for career growth and post-summer roles available.
The predicted salary is between 28800 - 43200 £ per year.
EF Oxford International Language Campus is seeking an empathetic, organised and proactive Residence Coordinator for summer 2026.
Position details:
- Full-time, 6 days a week
- Fixed-term contract between June 22 and August 21, 2026
- Potential for provided accommodation
Responsibilities:
- Ensures the smooth running of the student residences
- Ensures the residences provide a comfortable and safe living environment
- Provides the highest level of customer service at all times
- Helps maintain a collaborative team where departments liaise effectively
- Allocates new bookings to residential accommodation on internal allocation system
- Sends correct residence information to sales offices in a timely manner
- Assists customers with residence queries, ensuring prompt follow up and excellent customer service
- Liaises with external suppliers for cleaning/maintenance issues
- Completes weekly occupancy statistics
- Ensures allocation information is accurate and sent on time
- Prepares arrival and departure documents and provides keys for all arrivals
- Follows up disciplinary issues with the Residence Manager and applies sanctions per EF residence rules
- Liaises with the welfare team regarding issues reported for residential students
- Assists with training and supervision of Residence Advisors
- Participates in student intakes and first-week chats
- Arranges residence feedback questionnaires
- Shares emergency duty on a rota basis
Requirements:
- Must be a team player, able to lead from the front, outgoing and detail-oriented
- Previous experience in a customer service environment, ideally with young people and strong emotional intelligence
- Passionate about customer service and providing quality
- Ability to work under pressure in a high-paced environment
- Mindset of going above and beyond and never settling for the status quo
- Fluent in English
- All offers subject to a clear enhanced DBS check and two references
- Right to work in the UK upon commencement of contract
Why you will love working with EF:
- Work in a truly international environment
- Boost your CV with a world-renowned organisation
- Regular social events
- Pre-summer online and in-person trainings
- Staff are encouraged to innovate and own their ideas
- Ambition is nurtured and post-summer job opportunities are available
- Access to EF Hello language learning
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Residence Coordinator in Oxford employer: EF
Contact Detail:
EF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Residence Coordinator in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on EF Oxford International Language Campus. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for customer care.
✨Tip Number 3
Show off your teamwork abilities! This position requires collaboration with various departments, so be prepared to discuss how you've successfully worked in teams before. Highlight any leadership roles or situations where you helped resolve conflicts to showcase your proactive nature.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Summer Residence Coordinator in Oxford
Some tips for your application 🫡
Show Your Empathy: As a Residence Coordinator, empathy is key! Make sure to highlight any experiences where you've supported others or created a welcoming environment. We want to see your human side!
Be Organised: This role requires a lot of coordination, so demonstrate your organisational skills in your application. Share examples of how you've managed multiple tasks or projects effectively. We love a well-structured application!
Customer Service is King: Since this position revolves around providing top-notch customer service, include specific instances where you've gone above and beyond for customers. Show us your passion for helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at EF
✨Know Your Stuff
Before the interview, make sure you understand the role of a Residence Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and team collaboration. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Your Empathy
As this role requires strong emotional intelligence, think of examples from your past experiences where you've demonstrated empathy, especially in customer service situations. Be ready to share how you handled challenging interactions with young people or resolved conflicts effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the environment is right for you.
✨Be Yourself
The interviewers want to see the real you! Be authentic and let your personality shine through. Share your passion for providing quality customer service and how you plan to go above and beyond in this role. Remember, they’re looking for someone who fits into their collaborative culture.
