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- Tasks: Coordinate homestay placements and ensure a positive experience for students and hosts.
- Company: Join EF Education First, a global leader in language and cultural exchange.
- Benefits: Gain valuable experience, enhance your CV, and enjoy regular social events.
- Why this job: Make a real impact by connecting students with welcoming host families this summer.
- Qualifications: Customer service experience and strong organisational skills are a must.
- Other info: Live-in position available with accommodation and board provided.
The predicted salary is between 24000 - 36000 £ per year.
EF Oxford International Language Campus is looking for friendly, empathetic and customer-focused individuals to join our team as Homestay Coordinators for summer 2026.
Position Details
- Full-time
- 5 days a week
- Fixed-term contract between April/May - August 2026
By building strong relationships with hosts and students, you’ll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you’ll be central to delivering excellent care and customer service throughout the summer period.
If you’re empathetic, personable and eager to gain experience within international business, we encourage you to apply.
Responsibilities
- Processing & maintaining homestay accommodation records using EF’s own accommodation database
- Assigning accommodation to students using internal allocation system and keeping accurate records of roomings
- Ownership of the Summer School (based at Oxford Brookes University) homestay programme during peak season from June until August
- Closing complaints in a timely manner from students or their hosts and escalating to the Homestay Manager where appropriate
- Preparing verbal and written information (mainly via phone call/text/email) for prospective and current hosts, ensuring it is kept up to date
- Providing pre-departure accommodation information to hosts about arriving students
- Reporting to the Homestay Manager to ensure sufficient homestay beds for the peak season and helping with recruitment of new hosts where necessary
- Ensuring student details are provided accurately each week for arriving and departing students
- Providing a high level of customer service to students and hosts
- Supporting students and host families with move and transfer requests when necessary
- Striving to improve the quality of the homestay provision
- Sharing emergency duty of the Summer School phone on a rota basis during peak season
Requirements
- Previous experience in tele-sales and/or face-to-face customer service experience
- Experience in a language-learning environment (desired)
- Organised with a high level of attention to detail
- Capable of using your own initiative
- Complete fluency in English
- All offers are subject to a clear enhanced DBS check and two references
- Right to work in the UK upon commencement of your contract
Why you will love working with EF
- Work in a truly international environment
- Boost your CV this summer with a world renowned organisation
- Regular social events
- Pre-summer online and in person trainings
- Ambition is nurtured and career enhancement opportunities are available post-summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Option to be a live-in position where accommodation and board is provided in return for residential duties (conditions apply)
Equality, Diversity & Safeguarding
EF Education First is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, any gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Homestay Coordinator in Oxford employer: EF
Contact Detail:
EF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Homestay Coordinator in Oxford
✨Tip Number 1
Get to know the company! Research EF Education First and understand their mission. When you show genuine interest in their values during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your communication skills! As a Homestay Coordinator, you'll be dealing with students and hosts regularly. Role-play common scenarios with friends or family to boost your confidence and prepare for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can help you tailor your approach during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from EF.
We think you need these skills to ace Summer Homestay Coordinator in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and empathetic nature shine through. We want to see the real you, so don’t be afraid to share a bit about your experiences that highlight your customer-focused attitude.
Tailor Your Application: Make sure to customise your application for the Homestay Coordinator role. Highlight any relevant experience in customer service or language-learning environments, and connect it back to how it makes you a great fit for us at EF.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see why you’d be a fantastic addition to our team this summer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at EF
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Summer Homestay Coordinator. Familiarise yourself with the key tasks like processing accommodation records and resolving queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Since the role requires a friendly and empathetic approach, think of examples from your past experiences where you've successfully handled customer service situations. Be ready to share how you built relationships and resolved issues, as this will highlight your suitability for the position.
✨Prepare for Common Questions
Anticipate questions related to customer service and conflict resolution. Practice your responses to questions like 'How would you handle a complaint from a student or host?' This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training process or how success is measured for a Homestay Coordinator. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
