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- Tasks: Support international students during emergencies and manage crisis response effectively.
- Company: Join EF Education First, a world-renowned organisation with a global impact.
- Benefits: Boost your CV, enjoy social events, and access professional development opportunities.
- Why this job: Make a real difference in students' lives while gaining valuable experience this summer.
- Qualifications: Strong communication skills and a compassionate approach to diverse cultural needs.
- Other info: Work in a dynamic, international environment with potential job opportunities post-summer.
The predicted salary is between 24000 - 36000 ÂŁ per year.
EF Oxford International Language Campus is seeking a dedicated, caring and proactive Emergency Support Coordinator to join our team for summer 2026. In this role, you will be at the heart of our operations, supporting international students and staff during what will be an unforgettable summer for all involved.
Position Details
Responsibilities
- Manage EF's emergency phone, serving as the first point of contact for stakeholders
- Respond promptly to emergency calls and implement EF’s crisis management protocols
- Monitor weekend departures and arrivals: track flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary
- Coordinate departure and arrival schedules with the central transportation team and local suppliers
- Accurately log emergency calls, actions, and incidents in the reporting system
- Invoice emergency‑related transfers and accommodations while maintaining detailed records
- Provide empathetic, professional support to students during crises or emergencies
- Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs
- Address student feedback and complaints promptly, ensuring high levels of satisfaction
- Build relationships with local suppliers to support students' diverse needs
- Adhere to EF’s safeguarding policies to ensure students' safety and well‑being
- Conduct welfare checks for students requiring additional support
- Log and escalate safeguarding concerns, working closely with relevant internal and external bodies
- Collaborate with external agencies to address urgent welfare needs
Requirements
- Outstanding communication and interpersonal skills
- Interest or experience in logistics and emergency response
- Intermediate competency in Microsoft Excel and familiarity with communication tools and logging systems
- Analytical mindset with exceptional organizational skills
- Ability to remain calm under pressure, with a solution‑oriented approach
- Compassionate and sensitive to the diverse cultural needs of international students
- Sociable, energetic, and motivated with a hands‑on attitude
- Strong time management and attention to detail
All offers subject to a clear enhanced DBS check and two references. Legally able to work in the UK at commencement of employment.
Why you will love working with EF
- Work in a truly international environment
- Boost your CV this summer with a world‑renowned organisation
- Regular social events
- Pre‑summer online and in‑person trainings
- Ambition nurtured and job opportunities available post summer
- Staff encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Employee assistance program
EF Education First is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and asked specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal‑opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Emergency Response Specialist in Oxford employer: EF
Contact Detail:
EF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Emergency Response Specialist in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out EF's social media and website to understand their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so try role-playing with a friend or in front of a mirror. Remember, it's all about showcasing your personality and how you can handle emergencies!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! This shows that you’re engaged and eager to learn more about the role. Ask about their crisis management protocols or how they support international students during emergencies – it’ll make you stand out!
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s super easy, and we love seeing applications come directly from passionate candidates like you. Plus, you’ll be one step closer to an unforgettable summer with us!
We think you need these skills to ace Summer Emergency Response Specialist in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting international students shine through. We want to see that you genuinely care about their well-being and are excited about the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, especially those related to emergency response and communication. We appreciate brevity!
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at EF
✨Know Your Emergency Protocols
Familiarise yourself with EF's crisis management protocols before the interview. Being able to discuss specific scenarios and how you would respond shows that you're proactive and ready for the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Highlight your ability to remain calm and empathetic while addressing concerns, as this is crucial for supporting international students.
✨Demonstrate Cultural Sensitivity
Since you'll be working with a diverse group of students, think about experiences where you've successfully navigated cultural differences. This will show your understanding and compassion towards the needs of international students.
✨Be Ready for Logistical Questions
Brush up on your knowledge of logistics and emergency response. Be prepared to discuss how you would manage flight schedules and coordinate with local suppliers, as these are key responsibilities in the role.
