At a Glance
- Tasks: Connect with local families and place international students in welcoming homes.
- Company: Join a vibrant team at EF London International Language Campus.
- Benefits: Enjoy professional development, social events, and fast-tracked career opportunities.
- Other info: Work in a diverse environment with a focus on inclusion and belonging.
- Why this job: Make a real difference by creating enriching experiences for students and families.
- Qualifications: Energetic, customer-service oriented, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Summer Homestay Recruitment Coordinator
EF London International Language Campus is seeking a Summer Homestay Recruitment Coordinator to help grow and support our homestay community.
In this role you’ll connect with local families by phone and at recruitment stands to encourage them to join our community, while placing international students in welcoming homes.
The focus is on creating safe, supportive, and culturally enriching experiences for both students and homestay providers.
- Position Details
- Full-time
- ASAP start date
- October 30th end date, with possibility of extension
Responsibilities
- Proactively contact prospective homestay providers by phone or at recruitment events to introduce EF, build relationships, and encourage them to join our homestay community.
- Attend local recruitment events or organize info sessions at community centres to present the benefits of hosting international students.
- Own and manage sales pipeline, from generating leads to following up and converting, hitting key KPIs.
- Work with providers to find suitable accommodation for language students while they study in the UK.
- Process and maintain homestay accommodation records using EF’s accommodation database.
- Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations.
- Report to Accommodation Manager to ensure sufficient homestay beds for peak season and provide accurate student details weekly.
- Support students and providers with move and transfer requests when necessary.
- Strive to improve the quality of our homestay provision.
Requirements
- A flexible, hands‑on approach to on‑call nature and work hours is essential.
- Familiarity with Microsoft Office and CRMs is desirable.
- Highly motivated, energetic, and positive.
- Customer‑service orientated with a friendly & approachable manner.
- Ability to remain calm under pressure and diffuse potentially difficult situations.
- Sensitive to needs of international students living away from home.
- Excellent communication skills with students, colleagues, and external clients.
- Attention to detail, organized, and thorough.
- Offers subject to clear enhanced DBS check and two references.
- Legally able to work in the UK at commencement of employment.
Benefits
- Continuous professional development.
- Work in a truly international environment.
- Regular social events.
- Ambition nurtured with fast‑tracked career enhancement opportunities.
- Staff encouraged to innovate, take ownership of ideas, and bring them to fruition.
- Employee Assistance Program.
- Access to EF Hello language learning.
- Equal Opportunity Employer
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Appropriate suitability checks will be required prior to confirmation of appointment.
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StudySmarter Expert Advice🤫
We think this is how you could land Summer Homestay Recruitment Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Summer Homestay Recruitment Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EF:Your cover letter is your chance to shine! Tell us why you want to work at EF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EF!
How to prepare for a job interview at EF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
