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- Tasks: Support new students' enrolment and manage visa compliance while assisting the Customer Support team.
- Company: Join the vibrant EF London International Language Campus community.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for career growth and networking in an international setting.
- Why this job: Make a difference in students' lives while developing your customer support skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Full‑time Customer Support Coordinator for EF London International Language Campus. Fixed‑term contract from June to August 2026 (part‑time also considered). Five‑day week with occasional weekend shifts.
Responsibilities:
- Helps Customer Support Manager to manage enrolment of new students and maintenance of Elektra records, ensuring all new bookings/modifications are confirmed within the required time, details checked carefully and changes made, including managing the school’s visa compliance department.
- Assists work & training of other Customer Support staff, including welfare provision, visa compliance and internship programme.
- Assists with recruitment and induction of new members of staff to Customer Support team.
- Deals with enquiries from sales offices & other incoming calls & enquiries.
- Ensures airport transfers are collated and booked.
Summer Customer Support Coordinator in London employer: EF
Contact Detail:
EF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Customer Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF London International Language Campus on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky situations, as this role is all about helping students and managing enquiries effectively.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will highlight your ability to juggle enrolments and visa compliance like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Summer Customer Support Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Summer Customer Support Coordinator role. Highlight any relevant experience you have in customer support, enrolment management, or working with international students. We want to see how you fit into our team!
Show Your Enthusiasm: Let your passion for customer support shine through in your application. We love candidates who are excited about helping others and making a difference. Share any experiences that showcase your enthusiasm for working in a dynamic environment like ours.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at EF
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Coordinator. Familiarise yourself with the enrolment process, visa compliance, and how to manage customer enquiries effectively. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Support Coordinator, you'll be dealing with various stakeholders. During the interview, highlight your communication skills by sharing examples of how you've successfully handled customer queries or worked in a team. This will demonstrate your ability to connect with others and resolve issues efficiently.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a last-minute booking change or dealing with a difficult customer. Think of relevant experiences from your past roles and prepare concise stories that showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.