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For Companies At a Glance
- Tasks: Coordinate homestay accommodations and provide top-notch support to students and hosts.
- Company: Join a world-renowned organisation in a vibrant international environment.
- Benefits: Boost your CV, enjoy social events, and access training opportunities.
- Other info: Opportunities for career growth and innovation in a supportive team.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 12 - 15 £ per hour.
Position Details
- Full-time, 5 days per week
- Fixed-term hourly contract with ASAP start - August 14th 2026
- Potential for extension/permanent employment
Responsibilities
- Processing and maintaining homestay accommodation records using EF's accommodation database
- Assigning accommodation to students and keeping accurate rooming-allocation records
- Closing complaints promptly and escalating to Homestay Manager when appropriate
- Preparing and delivering verbal and written information (phone, text, e‑mail) to prospective and current hosts, keeping it up to date
- Reporting to Homestay Manager to ensure sufficient homestay beds for peak season and assisting with recruitment of new hosts
- Providing accurate student details each week for arrivals and departures
- Providing a high-level customer service to students and hosts
- Supporting students and host families with move‑in and transfer requests when necessary
- Striving to improve the quality of homestay provision
- Sharing emergency duty of the Summer School phone on a rota basis during peak season
Requirements
- Previous experience in telesales and/or face-to-face customer service
- Highly organised with a high level of attention to detail
- Capable of taking initiative
- Highly motivated, energetic, positive
- Friendly and approachable manner
- Excellent communication skills with students, colleagues, and external clients
- Ability to remain calm under pressure and diffuse potentially difficult situations
- Sensitivity to the needs of international students living away from home
- Familiarity with Microsoft Office, Excel and CRMs (desirable)
- Complete fluency in English
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Benefits
- Work in a truly international environment
- Boost your CV this summer with a world-renowned organisation
- Regular social events
- Pre-summer online and in-person training
- Ambition is nurtured and post-summer job opportunities are available
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language‑learning
- Employee assistance programme
- Equal Opportunity
Homestay Coordinator employer: EF
Contact Detail:
EF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homestay Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Homestay Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and organisation. We recommend role-playing with a friend to get comfortable with your responses and showcase your friendly, approachable manner.
✨Tip Number 3
Show off your initiative! During interviews, share examples of how you've taken charge in previous roles, especially in customer service situations. This will highlight your motivation and ability to remain calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Homestay Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homestay Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Organisational Skills: Since this role requires a high level of organisation, give examples of how you've managed records or handled multiple tasks in previous jobs. We love seeing candidates who can juggle responsibilities with ease!
Communicate Clearly: Your written communication skills are key for this position. Keep your application clear and concise, and make sure to proofread for any typos. We appreciate attention to detail, so let that shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EF
✨Know Your Stuff
Make sure you’re familiar with the responsibilities of a Homestay Coordinator. Brush up on how to manage accommodation records and communicate effectively with students and hosts. Being able to discuss your understanding of these tasks will show that you’re serious about the role.
✨Show Off Your Customer Service Skills
Since this role requires a high level of customer service, prepare examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your friendly and approachable manner, as well as your ability to remain calm under pressure.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple tasks or projects. Bring up any tools or methods you use to keep track of details, especially if you have experience with databases or CRMs. This will reassure them that you can handle the record-keeping aspect of the job.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You might be asked to explain how you would deliver information to hosts or students. Being articulate and clear will help you stand out, especially in a role that involves a lot of interaction with diverse individuals.