At a Glance
- Tasks: Support international students during emergencies and manage crisis response.
- Company: Join EF, a global leader in education with a vibrant culture.
- Benefits: Gain valuable experience, attend social events, and enhance your CV.
- Other info: Opportunities for career growth and innovation in a supportive team.
- Why this job: Make a real difference while working in a diverse, international environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
EF (Education First) London is seeking a dedicated, caring and proactive Emergency Support Coordinator to join our team for summer 2026. In this role, you will be at the heart of our operations, supporting international students and staff during an unforgettable summer.
Position Details
- Full‑time
- 6 days a week
- Role available between June 22nd – 21st August 2026 (minimum two‑week commitment)
- Accommodation provided if necessary
Responsibilities
- Manage EF's emergency phone, serving as the first point of contact for stakeholders
- Respond promptly to emergency calls and implement EF’s crisis management protocols
- Monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary
- Coordinate departure and arrival schedules with the central transportation team and local suppliers
- Accurately log emergency calls, actions, and incidents in the reporting system
- Invoice emergency‑related transfers and accommodations while maintaining detailed records
- Provide empathetic, professional support to students during crises or emergencies
- Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs
- Address student feedback and complaints promptly, ensuring high levels of satisfaction
- Build relationships with local suppliers to support students’ diverse needs
- Adhere to EF’s safeguarding policies to ensure students' safety and well‑being
- Conduct welfare checks for students requiring additional support
- Log and escalate safeguarding concerns, working closely with relevant internal and external bodies
- Collaborate with external agencies (e.g., social services) to address urgent welfare needs
Requirements
- Outstanding communication and interpersonal skills
- Interest or experience in logistics and emergency response
- Intermediate competency in Microsoft Excel and familiarity with communication tools and logging systems
- Analytical mindset with exceptional organizational skills
- Ability to remain calm under pressure, with a solution‑oriented approach
- Compassionate and sensitive to the diverse cultural needs of international students
- Sociable, energetic, and motivated with a hands‑on attitude
- Strong time management and attention to detail
All offers are subject to a clear enhanced DBS check and two references. Legally able to work in the UK at commencement of employment.
Benefits
- Work in a truly international environment
- Boost your CV this summer with a world‑renowned organisation
- Regular social events
- Pre‑summer online and in‑person trainings
- Ambition is nurtured and job opportunities are available post‑summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Employee assistance program
Equal Opportunity
EF is proud to be an equal‑opportunity employer and is committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Safeguarding
EF is committed to safeguarding and promoting the welfare of children and adults, and all staff are expected to share this commitment.
Emergency Response Specialist employer: EF
EF (Education First) London offers a dynamic and supportive work environment for Emergency Response Specialists, where you can make a meaningful impact on the lives of international students during their summer experience. With a commitment to employee growth, regular social events, and opportunities for innovation, EF fosters a culture of inclusivity and collaboration, ensuring that every team member feels valued and empowered. Join us in a role that not only enhances your CV but also allows you to contribute to a safe and enriching environment for students from around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Response Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of EF. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to emergency response. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for helping others! In your conversations, highlight your empathy and commitment to student welfare. This role is all about support, so let that shine through in every interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Emergency Response Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Emergency Response Specialist role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Show Your Passion:Let us see your enthusiasm for supporting international students and handling emergencies. Share any personal experiences or motivations that drive you to work in this field, as it’ll help you stand out!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at EF
✨Know Your Emergency Protocols
Familiarise yourself with EF's crisis management protocols before the interview. Being able to discuss specific scenarios and how you would respond can really impress the interviewers, showing that you're proactive and ready for the role.
✨Showcase Your Communication Skills
Since this role requires outstanding communication, prepare examples of how you've effectively communicated in past situations, especially under pressure. Practising clear and concise responses will help you convey your thoughts more effectively during the interview.
✨Demonstrate Empathy and Cultural Sensitivity
Think about experiences where you've supported individuals from diverse backgrounds. Be ready to share these stories, as they highlight your compassionate nature and ability to connect with international students, which is crucial for this position.
✨Prepare Questions About Logistics
Since the role involves logistics and coordination, come prepared with questions about how EF manages these aspects. This shows your interest in the operational side of the role and your analytical mindset, which are key traits for an Emergency Response Specialist.
