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- Tasks: Support incident management and provide analytical insights to improve operations.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Long contract, hybrid work, and free breakfast.
- Other info: Work in a collaborative environment with opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in operational excellence.
- Qualifications: Experience in incident management and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking an experienced Tactical Operations Analyst for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills
- Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
Responsibilities:
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
Benefits
- Global company, long contract
- Hybrid role
- Free breakfast
Tactical Operations Analyst in Victoria employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tactical Operations Analyst in Victoria
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and analytical skills. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively.
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of how you've used tools like Google Workspace or Tableau to solve problems. We love seeing candidates who can turn data into actionable insights.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Tactical Operations Analyst in Victoria
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tactical Operations Analyst role. Highlight your experience in incident management and analytical skills, especially with tools like Google Workspace and Tableau. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to handle investigations and provide analytical insights. We love a good story!
Show Off Your Skills: Don’t forget to showcase your familiarity with operational tools like Slack, Salesforce, and Jira. If you have ITIL Foundation knowledge, make sure to mention it! We’re keen on seeing how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with the operational tools mentioned in the job description, like Slack, Salesforce, and Jira. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical tools like Google Workspace and Tableau in past roles. Be ready to explain how you identified patterns in data and turned those insights into actionable recommendations.
✨Understand Incident Management
Brush up on incident management processes and ITIL principles. Be prepared to discuss your experience with handling investigations and how you ensure timely resolution of incidents.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to incident management and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.