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- Tasks: Support incident management and provide analytical insights to improve processes.
- Company: Award-winning SaaS organisation with a focus on SMEs.
- Benefits: Long contract, hybrid work, and free breakfast.
- Why this job: Join a global team and make a real impact in a dynamic environment.
- Qualifications: Experience in incident management and strong analytical skills required.
- Other info: Opportunity for professional growth in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking a Sales Analyst with incident management experience for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills- Experience in incident management, investigations, operations, or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace or Tableau.
- Comfortable using Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
- Global company, long contract
- Hybrid role
- Free breakfast
Sales Analyst - Salesforce in Victoria employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Analyst - Salesforce in Victoria
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to incident management and analytics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've used tools like Google Workspace or Tableau to solve problems or improve processes. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Analyst - Salesforce in Victoria
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Analyst role. Highlight your experience in incident management and any analytical skills you have, especially with tools like Salesforce and Google Workspace. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve our incident management processes. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention specific examples where you've used data to drive decisions or improvements. We’re keen to see how you can turn insights into actionable recommendations that benefit the team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with Salesforce, Jira, and any other operational tools mentioned in the job description. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical tools like Google Workspace or Tableau in past roles. Be ready to explain how you identified patterns in data and turned those insights into actionable recommendations.
✨Understand Incident Management
Brush up on incident management principles and ITIL Foundation concepts. Be prepared to discuss how you've handled investigations and incidents in previous roles, highlighting your structured approach to problem-solving.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to incident management and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
