Operations Analyst - Tier 3 in Victoria

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.\\n\\nYou will help the team maintain a consistent and structured approach to handling investigations and incidents.\\n\\nSkills\\n\\n * Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.\\n\\n * Strong analytical skills such as Google Workspace and Tableau.\\n\\n * Comfortable using Slack, Salesforce, Jira, and similar operational tools.\\n\\n * Ability to identify patterns in data and turn insights into actionable recommendations.\\n\\n * ITIL Foundation preferred.\\n\\nResponsibilities:\\n\\n * Support timely and consistent handling of incidents, investigations, and related case work.\\n\\n * Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.\\n\\n * Perform root cause analysis and identify trends across incidents and recurring issues.\\n\\n * Provide analytical insights that help prioritise fixes and improvements .\\n\\n * Contribute to improvements that resolve issues more quickly.\\n\\nBenefits\\n\\n * Global company, long contract\\n\\n * Hybrid role\\n\\n * Free breakfast