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- Tasks: Support incident management and provide analytical insights to improve operations.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Long contract, hybrid work, and free breakfast.
- Why this job: Join a dynamic team and make a real impact in operations.
- Qualifications: Experience in operations or analytical roles; strong skills in Google Workspace and Tableau.
- Other info: Opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking an experienced Operations Analyst for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills
- Experience in incident management, investigations, operations, or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
Responsibilities
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements with Product and Engineering.
- Contribute to improvements that resolve issues more quickly.
Benefits
- Global company, long contract
- Hybrid role
- Free breakfast
Operations Analyst in Victoria employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst in Victoria
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and incident management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've used tools like Google Workspace or Tableau to solve problems. We want to see how you turn data into actionable insights!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Analyst in Victoria
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Analyst role. Highlight your experience in incident management and any analytical skills you have, especially with tools like Google Workspace and Tableau. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us maintain a structured approach to handling investigations. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since strong analytical skills are key for this position, make sure to include specific examples of how you've used data to identify patterns or improve processes in your previous roles. We love seeing real-life applications of your skills!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with the operational tools mentioned in the job description, like Slack, Salesforce, and Jira. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in past roles, especially with Google Workspace and Tableau. Be ready to explain how you identified patterns in data and turned those insights into actionable recommendations.
✨Understand Incident Management
Brush up on incident management principles and be prepared to discuss your experience in handling investigations. Highlight any specific methodologies you've used and how they contributed to improving processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to incident management and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
